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Technical Support Specialist

1 month ago

Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time
Job Title:

Technical Support Analyst

Job Summary:

We are seeking a skilled Technical Support Analyst to join our team at Blackman Support Services Ltd. The successful candidate will be responsible for providing technical assistance and support to our clients, ensuring they receive high-quality service.

Key Responsibilities:
  • Technical Support: Provide technical assistance and support to clients via phone, email, and in-person
  • Problem Resolution: Analyze and resolve technical issues in a timely and efficient manner
  • Documentation: Maintain accurate and detailed records of client interactions and technical issues
  • Team Support: Collaborate with other technical support analysts to resolve complex technical issues
Requirements:
  • Education: No degree, certificate, or diploma required
  • Experience: 5 years or more of technical support experience
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, and proficiency in Microsoft Office and SQL
Benefits:
  • Health Benefits: Dental plan and health care plan available
  • Financial Benefits: Bonus available based on performance
  • Other Benefits: Other benefits available, including opportunities for professional growth and development