Technical Support Specialist

4 weeks ago

Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at Blackman Support Services Ltd. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our clients and internal teams. This is a permanent position with a 40-hour workweek.

Key Responsibilities
  • Respond to technical issues and provide timely solutions to clients and internal teams.
  • Consult technical manuals, user guides, and other resources to research and implement solutions.
  • Provide training and advice to clients and internal teams on technical matters.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to clients and internal teams.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
Requirements
  • 5 years or more of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and multitask.
  • Knowledge of networking software, hardware, security software, database software, MS Office, SQL, SharePoint, MS Exchange, server hardware, enterprise resource planning (ERP) software, material requirements planning (MRP) system, cloud, and virtualization.
  • Ability to travel.
Benefits
  • Dental plan.
  • Health care plan.
  • Bonus.

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