Technical Support Specialist
4 weeks ago
Job Summary
Orbit Installations inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities
- Respond to user inquiries and provide solutions to technical issues
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Requirements
- Secondary (high) school graduation certificate
- 7 months to less than 1 year of experience
- Ability to work in a fast-paced environment
- Excellent communication and problem-solving skills
Working Conditions
- 30 to 40 hours per week
- Permanent position
- Work Language: English
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