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Technical Support Specialist

2 months ago

Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Install, configure, and maintain computer systems and software
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with other technical teams to resolve complex technical issues

Requirements:

  • 5+ years of experience in technical support or a related field
  • Strong knowledge of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment