Front Office Director

3 weeks ago


Kingston, Ontario, Canada Easton's Group of Hotels Full time

Job Title: Front Office Manager


Job Summary:



  • Manage the Front Office: Oversee all aspects of the front office areas, including guest registration, concierge services, and guest reservations.
  • Lead the Team: Supervise and train front office staff to ensure guest satisfaction and maximize hotel profitability.
  • Financial Management: Analyze guest satisfaction data and develop plans to achieve established goals related to the brand. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office.
  • Communication: Promote teamwork and quality service through daily communication and coordination with other departments.

Requirements:



  • Education: Bachelor's degree in Hotel Management/Business Administration, or equivalent combination of education and experience.
  • Experience: 3 years Front Office/Guest Service experience including management experience.
  • Language: Fluent English, other languages preferred.

Accountability: This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel or reporting to a General Manager at a full-service or focused hotel. Typically supervises front desk agents, and bell/van services, reservations, PBX, etc. May oversee subordinate supervisors.


Qualifications and Requirements:



  • Ability to perform physical tasks: Frequently standing up behind the desk and front office areas, carrying or lifting items weighing up to 50 pounds, handling various objects, use a keyboard to operate various property management and reservations systems, etc.
  • Leadership skills: Communicate with guests, employees, and third parties that reflects highly on the hotel, the brand, and the Company. Problem solving, motivating, and training abilities.
  • Travel: Ability to travel to attend workshops, specialized training and/or certifications, etc. May be required to work nights, weekends, and/or holidays.

  • Front Office Manager

    1 month ago


    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job Title: Front Office ManagerAs a Front Office Manager at Easton's Group of Hotels, you will be responsible for overseeing the daily operations of the front office, ensuring exceptional guest satisfaction, and maximizing hotel profitability.Key Responsibilities:Manage the front office staff, including scheduling, training, and performance...

  • Front Desk Associate

    1 month ago


    Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly skilled Front Desk Associate to join our team at beBee Professionals in Kingston, Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide...


  • Kingston, Ontario, Canada Boston Pizza International Inc. Full time

    A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with daily operations including training, development, staffing, scheduling, and performance management of the Front of House team members. They support the team to deliver an excellent Boston Pizza experience from start to finish, demonstrating...

  • Operations Director

    4 weeks ago


    Kingston, Ontario, Canada Employment and Social Development Canada Full time

    Job Title: Operations DirectorJob Summary: We are seeking an experienced Operations Director to lead our Financial and Communications Services team. The successful candidate will have a strong background in management and be proficient in MS Office and other business software.Key Responsibilities:Lead the Financial and Communications Services team to achieve...

  • Office Coordinator

    1 month ago


    Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    beBee Professionals is seeking a skilled Office Coordinator to join our team in Kingston, Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide exceptional...

  • Operational Director

    2 weeks ago


    Kingston, Ontario, Canada Academy of Learning College Full time

    Job Title: Operational DirectorAbout Us: The Academy of Learning College is a leading institution in education, dedicated to providing students with the skills and knowledge necessary to succeed in their chosen careers.Salary: $60,000 - $80,000 per year, depending on experience.Job Description:We are seeking an experienced General Manager to lead our...


  • Kingston, Ontario, Canada Alma Mater Society of Queen's University Full time

    Alma Mater Society of Queen's University is committed to excellence in student life and community engagement. As a volunteer honoraria position, this role offers an opportunity to contribute to the university's reputation and foster positive relationships with various stakeholders.Job Summary:The Communications Office is responsible for managing media...

  • Operations Director

    1 month ago


    Kingston, Ontario, Canada Easton's Group of Hotels Full time

    Job OverviewAs a key member of our hotel management team, you will play a vital role in ensuring the smooth operation of our hotel and delivering exceptional guest experiences. You will be responsible for managing the day-to-day activities of the hotel, including front office, food and beverage, housekeeping, and security departments.Key...


  • Kingston, Ontario, Canada Campus Living Centres Full time

    Job SummaryCampus Living Centres is seeking a highly skilled Senior Property Accountant to join our finance team. The ideal candidate will possess strong organizational and communication skills, with the ability to work independently and as part of a team.Key ResponsibilitiesProvide training and support to finance office staff, ensuring they have the...


  • Kingston, Ontario, Canada Queen's University Full time

    About the RoleQueen's University is seeking a highly skilled and experienced Director of University Records and Information to oversee and lead the university's records management program.Job SummaryThe successful candidate will provide leadership and expert advice in the management of the university's records and information, and assume operational...


  • Kingston, Ontario, Canada Palmer & Associates Full time

    Chief Human Resources Officer - Palmer & Associates>Director, Human Resources > Palmer & AssociatesWe are seeking a seasoned Senior Human Resources professional to lead our client's Human Resources team.i&ggt;A unique opportunity to join a dynamic senior leadership team in a respectful, collaborative culture.Develop and implement HR programs that align with...


  • Kingston, Ontario, Canada Shelbys Kingston Full time

    Job DescriptionWe are seeking a highly skilled Restaurant Operations Director to join our team at Shelbys Kingston.About the RoleThe successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring seamless service delivery, and driving business growth. This is an excellent opportunity for a motivated and organized...


  • Kingston, Ontario, Canada Skjodt-Barrett Foods Full time

    About the RoleSkjodt-Barrett Foods, a world-class manufacturer of food solutions and custom ingredients, is seeking a Director of Quality Assurance to join their team in Ontario. Reporting to the Chief Operating Officer, this leadership role will oversee end-to-end food safety and product quality, ensuring the highest standards are maintained across all...

  • Front Desk Coordinator

    2 months ago


    Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at beBee Professionals in Kingston, Canada.Key ResponsibilitiesProvide exceptional customer service to clients and visitors, ensuring a positive and welcoming experience.Manage incoming calls, schedule appointments, and maintain office calendars with precision and...


  • Kingston, Ontario, Canada Ontario Ltd. Full time

    Job DescriptionWe are seeking a skilled Restaurant Operations Director to join our team at Ontario Ltd.About the RoleThis is a permanent, full-time position with an estimated 35-45 hours of work per week. The ideal candidate will have 7 months to less than 1 year of experience in a similar role and a secondary (high) school graduation certificate.Key...


  • Kingston, Ontario, Canada COMPASS GROUP CANADA Full time

    OverviewCompass Group Canada is a leading healthcare provider with a strong presence in the industry. Our team of dedicated professionals strives to deliver exceptional patient experience through specialized services and protocols in over 1,650 hospital and health system locations across 48 states.Job SummaryWe are seeking an experienced Executive Director...


  • Kingston, Ontario, Canada Queen's University Full time

    About Queen's UniversityAs a leading Canadian research-intensive university, Queen's offers a transformative student learning experience. With diverse opportunities in various fields, including globally recognized research, faculty administration, engineering & construction, athletics & recreation, and more, we provide an engaging employment experience.We...


  • Kingston, Ontario, Canada Midori Gifts Full time

    The ideal candidate will have 2 years of experience in a retail management role and possess excellent communication skills to lead a team of 1 to 2 people.Job DescriptionWe are seeking a highly skilled Retail Sales Manager to join our team at Midori Gifts. The successful candidate will be responsible for overseeing daily operations, evaluating performance,...


  • Kingston, Ontario, Canada Queen's University Full time

    Job SummaryReporting to the Associate Director, Financial Analysis and Reporting, the Financial Reporting Officer performs a critical role in the preparation of the university's financial statements and related management and statutory reports.This position is responsible for providing leadership and expertise on matters of financial stewardship, including...


  • Kingston, Ontario, Canada Stonewood Group Inc. Full time

    Job SummaryWe are seeking a highly skilled Director of Operations and Administration to join our team at Stonewood Group Inc.About the CompanyOur company, Stonewood Group Inc., is a leading distributor of innovative products to various industries. With a strong commitment to customer service, we have established ourselves as one of Canada's Best Managed...