Perishable Food Operations Manager

4 weeks ago

Kingston, Ontario, Canada Farm Boy Inc. Full time
About the Role

Farm Boy Inc. is seeking an experienced Perishable Food Operations Manager to lead the day-to-day operations of our retail stores. This is a key role that requires strong leadership and organizational skills, as well as a passion for delivering exceptional customer service.

Responsibilities
  • Provide superior customer service while supporting Farm Boy's vision of the best fresh shopping experience.
  • Work with Director of Retail Operations and Retail Specialists to execute strategies aimed at successfully accomplishing stated goals (e.g., financial results).
  • Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge and corporate policies and procedures.
  • Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
  • Promote company policy (as communicated in management meetings, policy and procedure manuals, employee handbooks, written directives, Human Resources policies and etc.) to ensure compliance.
  • Implement the health and safety program and act on recommendations made by the Joint Health and Safety Committee.
  • Participate in community events and ensure Farm Boy's continued community presence.
  • Responsible for retail operations and deliverables (e.g., inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
Requirements
  • Typically requires completion of a post-secondary program with an emphasis in business, plus 5 to 7 years of progressively responsible managerial experience in retail, preferably in the perishable food industry, or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Good knowledge of retail industry, food products and superior standards of quality.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Excellent organizational, interpersonal and analytical skills.
  • Excellent team building and team participation skills.
  • Ability to learn manual and automated systems/tools.
  • Experience in working with various computer software programs; e.g., Microsoft Office.
Salary and Benefits

The estimated salary range for this role is $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous retirement savings plan.

Work Environment

This is a full-time position that requires flexibility, including evenings, weekends, and holidays. The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service.

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