Hotel Front Office Manager

3 days ago

Kingston, Canada DoubleTree Home2 Suites Kingston Full time

**ROLE: FRONT OFFICE MANAGER**

Manage all aspects of the front office areas for both hotels which may include but is not limited to guest registration and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards.

**DUTIES AND RESPONSIBILITIES**
- Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
- Recommend and/or initiate disciplinary, or other staffing/human resources-related actions in accordance with hotel rules and policies. Alert management of potentially serious issues.
- Ensure all staff are properly trained on all systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
- Manage the breakfast operation at Home2 Suites by scheduling according to occupancy and monitor guest satisfaction.
- Ensure correct par levels of all stock including pantry and breakfast items.
- Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
- Motivates staff and establishes a productive working environment for hotel.
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
- Analyze guest satisfaction data and develop and implement plans to achieve established goals related to the brand
- Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office.
- Assists revenue management with the implementation and execution of programs to ensure that the hotel’s room occupancy and Average Daily Rate objectives are met.
- Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
- Establish, implement, and maintain training and procedures for front desk/ to serve as a central communications point during emergency/crisis situations.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
- Interact with outside contacts:

- Guests - to ensure their total satisfaction
- Regulatory agencies - regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups)
- Perform other duties as assigned.

**QUALIFICATIONS AND REQUIREMENTS**

Bachelor’s degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages an asset.

This job requires ability to perform the following:

- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling various objects
- Use a keyboard to operate various property management and reservations systems, etc.

Other:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the hotel.
- Leadership skills
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Will be required to work nights, overnights, weekends, and/or holidays as dictated by business level

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kingston, ON K7M 9E3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Front Office Manager

    15 hours ago

    Kingston, Canada Hampton Inn Kingston Full time

    **Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of PEP PMS system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook...

  • Front Office Manager

    5 days ago

    Kingston, Canada Hampton Inn Kingston Full time

    **Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of PEP PMS system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook...

  • Front Office Manager

    1 day ago

    Kingston, Canada Hampton Inn Kingston Full time

    **Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of PEP PMS system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook...

  • Assistant Front Office Manager

    3 weeks ago

    Kingston, Canada Holiday Inn Kingston Waterfront Full time

    **THE OPPORTUNITY**: Assistant Front Office Manager Reports to: Front Office Manager **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is...

  • Front Office Manager

    2 weeks ago

    Kingston, Canada Holiday Inn Express Kingston West Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, guest reservations, customer satisfaction). You’ll also create the warm...

  • Assistant Front Office Manager

    3 days ago

    Kingston, Canada Courtyard by Marriott Kingston Full time

    **Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....

  • Assistant Front Office Manager

    1 week ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    **ROLE: FRONT OFFICE MANAGER** Assists the Front Office Manager in managing front desk service operations including guest registration, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary Responsibilities: - Assist in supervising the front desk function. - Ensure staff is properly trained including...

  • Assistant Front Office Manager

    2 weeks ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    **ROLE: FRONT OFFICE MANAGER** Assists the Front Office Manager in managing front desk service operations including guest registration, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary Responsibilities: - Assist in supervising the front desk function. - Ensure staff is properly trained including...

  • Rooms Operations Manager

    1 week ago

    Kingston, Canada Strata Hotel Full time

    JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (i.e. Front Office, Maintenance and Housekeeping) and managing staff in coordination with department supervisors. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Leads specific teams while...

  • Front Desk Agent

    2 weeks ago

    Kingston, Canada Strata Hotel Full time

    **Workplace**:1187 Princess Street, Kingston, Ontario, Canada, K7M3E1 **Status**:Part-time **Salary**: 18$ per hour Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for...

  • Front Desk Hotel Clerk

    2 weeks ago

    Kingston, Canada CONFEDERATION PLACE HOTEL Full time

    or equivalent experience **Work Setting**: - Hospitality industry - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of interest in...

  • Front Desk Hotel Clerk

    2 weeks ago

    Kingston, Canada CONFEDERATION PLACE HOTEL Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 25 to 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset - or equivalent experience **Work setting**: - Hospitality industry - Urban area - Hotel, motel, resort **Tasks**: - Register...

  • Front Desk Supervisor

    3 weeks ago

    Kingston, Canada Courtyard by Marriott Kingston Full time

    **Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....

  • Front Desk Operations Manager

    2 days ago

    Kingston, Ontario, Canada Inn at Laurel Point Full time

    Job SummaryThe Inn at Laurel Point is seeking a skilled Front Desk Supervisor to oversee the daily operations of our Front Office. This key role requires exceptional customer service skills, leadership abilities, and a passion for delivering memorable guest experiences.Key Responsibilities:Supervise the Front Desk, Switchboard, and Bell Desk teams in the...

  • Hotel Night Auditor

    2 weeks ago

    Kingston, Canada Hampton Inn Kingston Full time

    Job description Job description Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests’ requests. Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests. **HOTEL FRONT DESK AGENT’S...

  • Sales and Catering Manager

    2 weeks ago

    Kingston, Canada Strata Hotel Full time

    **_About Us_** Kingston’s newest hotel is seeking an experienced Sales and Catering Manager whom is passionate about progressing their career in the Hospitality industry on a full-time basis for the newly renovated Strata Hotel. Reporting to the General Manager, the Sales and Catering Manager role is a leadership position which leads all aspects of sales,...

  • Front Desk Clerk

    2 weeks ago

    Kingston, Canada Four Points Sheraton - Kingston Full time

    Job Overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location; prepare...

  • Night Auditor/front Desk

    5 days ago

    Kingston, Canada Best Western Fireside Inn Kingston Full time

    The Night Auditor will: Have Hospitality or similar experience. Report directly to the Front Office Manager. Balance and close the books on the days activities of the hotel and the two restaurants. Check in & out guests of the hotel. Make guest reservations and amendments to existing reservations. Answer guest questions & inquiries. Make sure that the...

  • Night Auditor

    1 week ago

    Kingston, Canada Strata Hotel Full time

    Under the authority of the Front Office Manager, a night auditor is an employee of the administrative services whose function is to verify the commercial transactions carried out during the day in order to balance the accounts and deposits and to close the tills, while providing reception during the night. He assumes the role of receptionist by welcoming...

  • Front Desk Agent

    1 week ago

    Kingston, Canada Hampton Inn Kingston Full time

    Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests’ requests. Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests. **HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES**: -...