Assistant Front Office Manager
7 months ago
**THE OPPORTUNITY**:
Assistant Front Office Manager
Reports to: Front Office Manager
**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With 80 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NFLD but also experientially diverse from Roadside inns to luxury urban properties.
At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
**THE ROLE**:
The Assistant Front Office Manager position is generally responsible for managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction.
**ACTIVITIES**:
The duties of the Assistant Front Office Manager include, but are not limited to the following:
- Develop, prepare, execute & achieve financial goals.
- Lead and manage the day-to-day operation of the front office department (night audit, guest services and reservations) to ensure brand standards are in place and maintained.
- Monitor and maintain the front office, guest accounting and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
- Responsible for the supervision, recruitment, selection, training and development of front office personnel.
- Supervise the reservation functions including Yield Management System to ensure maximum RevPar.
- Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
- Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
- Promote a culture focused on guest service.
- Recommends, develops and implements staff incentives designed to increase revenues.
- Implement and maintain all company policies and procedures.
- Assist hotel management as directed with development of special reports and/or special projects.
- Ability to set procedures relating to groups according to company policy and Yield Management targets.
- Assist the Front Office Manager in producing hotel forecast by accurate projection of room related revenue and expenses.
- Keep central reservations updated on hotel facilities/special promotions to maximize revenues.
- Support the Front Office Manager with the development of the room revenue budget.
- Administer and maintain all uniforms and inventories, including printed materials.
- Assist in the operation of other departments within the hotel.
- Manager on Duty shifts are required, oversee day-to-day operations.
- Other duties as assigned.
**COMPETENCIES WE ARE SEEKING**:
- 2+ years’ experience in a similar supervisory/leadership role
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Strong interpersonal and problem-solving abilities
- Service focused personality with the ability to lead by example
- Computer-savvy
- Experience with property management system an asset
- Well organized self-starter
- Results-oriented with the ability to be flexible and work well under pressure
- Degree or Diploma in Hospitality Management is an asset
- Night Audit experience an asset
- Must be available days, evenings, weekend and holidays.
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Evening shift
- Morning shift
- Night shift
Work Location: In person
-
Assistant Front Office Manager
8 months ago
Kingston, Canada Holiday Inn Kingston Waterfront Full timeAssistant Front Office Manager Reporting to Front Office Manager **THE ROLE**: Assist in managing the hotel’s overall operation, maintaining quality standards and ensuring guest satisfaction during the scheduled shifts and/or in the Management’s absence. The Assistant Front Office Manager provides leadership and support to all members of the Front...
-
Front Office Assistant
2 days ago
Kingston, Canada Bennett's Furniture and Mattress Full timeWe are looking for a high energy, customer obsessed front office assistant to work at our reception desk area. This role is in a fast-paced retail environment therefore the ability to multi-task is essential. To ensure success in this role you should possess experience in office administration and a passion to work with the public. **Front Office Assistant...
-
Assistant Front Office Manager
7 months ago
Kingston, Canada DoubleTree Home2 Suites Kingston Full time**ROLE: FRONT OFFICE MANAGER** Assists the Front Office Manager in managing front desk service operations including guest registration, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary Responsibilities: - Assist in supervising the front desk function. - Ensure staff is properly trained including...
-
Assistant Front Office Manager
7 months ago
Kingston, Canada DoubleTree Home2 Suites Kingston Full time**ROLE: FRONT OFFICE MANAGER** Assists the Front Office Manager in managing front desk service operations including guest registration, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary Responsibilities: - Assist in supervising the front desk function. - Ensure staff is properly trained including...
-
Assistant Front Office Manager
7 months ago
Kingston, Canada Courtyard by Marriott Kingston Full time**Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....
-
Front Office Manager
7 months ago
Kingston, Canada Courtyard by Marriott Full timeJOB OVERVIEW Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND...
-
Front Office Manager
4 months ago
Kingston, Canada Hampton Inn Kingston Full time**Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of PEP PMS system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook...
-
Front Office Manager
4 months ago
Kingston, Canada Hampton Inn Kingston Full time**Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of PEP PMS system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook...
-
Front Office Manager
7 months ago
Kingston, Canada Hampton Inn Kingston Full time**Job description** **Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of ONQ pms system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the...
-
Front Office Manager
6 months ago
Kingston, Canada Hampton Inn Kingston Full time**Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of ONQ pms system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook...
-
Front Office Manager
7 months ago
Kingston, Canada Hampton Inn Kingston Full time**Hampton Inn By Hilton scheduled is looking for a seasoned Front Office Manager to lead the team of hospitality professionals. Previous Hilton experience and knowledge of PEP PMS system will be preferred.** **RESPONSIBILITIES**: 1.) Be aware of and follow all policies, procedures, standards and work-related rules as they appear in the Associate Handbook...
-
Front Office Manager
7 months ago
Kingston, Canada Holiday Inn Express Kingston West Full time**What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, guest reservations, customer satisfaction). You’ll also create the warm...
-
Front Office Manager
7 months ago
Kingston, Canada Holiday Inn Express Kingston West Full time**What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, guest reservations, customer satisfaction). You’ll also create the warm...
-
Front Office Assistant
6 months ago
Kingston, Canada Bennett's Furniture and Mattress Full timeWe are looking for a high energy, customer obsessed front office assistant to work at our reception desk area. This role is in a fast-paced retail environment therefore the ability to multi-task is essential. To ensure success in this role you should possess experience in office administration and a passion to work with the public. **Front Office Assistant...
-
Hotel Front Office Manager
7 months ago
Kingston, Canada DoubleTree Home2 Suites Kingston Full time**ROLE: FRONT OFFICE MANAGER** Manage all aspects of the front office areas for both hotels which may include but is not limited to guest registration and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards. **DUTIES AND RESPONSIBILITIES** - Manage day-to-day operations and assignments of the...
-
Front Office Supervisor
1 month ago
Kingston, Canada Holiday Inn Express Kingston West Full time**What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Supervisor you’ll deliver this through managing all aspects of the front office (for example guest registration, business centre, telephone services, guest reservations, customer satisfaction). You’ll also create the...
-
Assistant Front Store Manager
5 days ago
Kingston, Canada Shoppers Drug Mart Pharmaprix Full time**Location**: 775 Strand Blvd, Unit 11, Kingston, Ontario, K7P 2S7 Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. **Why this role is important?** **SUMMARY**: To assist the Front Store Manager (FSM) in managing the human, physical...
-
Front Desk Supervisor
7 months ago
Kingston, Canada Courtyard by Marriott Kingston Full time**Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....
-
Front Desk Coordinator
3 months ago
Kingston, Canada BGC South East Full time**BGC South East is currently seeking the following position**: **Front Desk Coordinator** Location - Hughson Childcare Centre (559 Bagot St.) Position Timeline - Contract November 18th 2024 - June 27th 2025 (Possibility of extension) Hours - **Monday to Friday between the hours of 2pm - 8pm **(approximately 24 hrs/week) Rate of pay -...
-
Office Administrative Assistant
7 months ago
Kingston, Canada Eagen Insurance Full timeWe are expanding and looking to add a Office Administrative Assistant to our team. **Responsibilities**: - Provide excellent customer service to patients and visitors - Schedule appointments and maintain the office calendar - Greet patients and check them in upon arrival - Assist with data entry and maintaining patient records - Handle billing and...