Assistant Front Office Manager

6 months ago

Kingston, Canada Courtyard by Marriott Kingston Full time

**Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice. The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel **The Courtyard by Marriott Kingston is a 128-room hotel, owned and operated by Easton's Group of Hotels. Located just off of the 401 hwy, it features 2 meeting rooms, the Bistro restaurant and a pool with a 100-ft water slide.

**Benefits**
- Health, Vision, and Dental Coverage (Full Time Employees)
- Wellness Days
- Employee Celebrations
- Free On-Site Parking
- Career Development
- Hotel Discounts at Marriott and Easton’s Properties

**Courtyard by Marriott Kingston is looking for someone who is friendly and professional to join our team as the Assistant Front Office Manager**

**What will you be doing?**
- Managing all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhering to all brand standards and desk merchandising.
- Managing day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Developing and communicating departmental strategies and goals. Communicating and enforcing policies and procedures. Adhering to all brand standards and desk merchandising.
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
- Ensuring all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
- Monitor front office staff to ensure guests receive prompt, professional attention, and personal recognition. Responding appropriately to guest complaints.
- Perform other duties as assigned. May also serve as manager on duty.

**What are the requirements for this role?**
- Bachelor’s degree in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- May be required to work nights, weekends, and/or holidays.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
- Leadership skills
- Problem-solving, reasoning, motivating, organizational, and training abilities are often used.

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