Store Operations Director

2 days ago


Kingston, Ontario, Canada Farm Boy Inc. Full time
About Us

Farm Boy Inc. is a leading retail company in Ontario, dedicated to providing a unique fresh food shopping experience.

Job Summary

We are seeking an experienced Store Operations Director to oversee the day-to-day operations of our stores. This role requires strong leadership and management skills to ensure the highest level of service and quality.

Responsibilities
  • Provide superior customer service while supporting the company's vision of delivering the best fresh shopping experience.
  • Work with senior management to execute strategies aimed at achieving financial results and company goals.
  • Develop and implement effective communication plans to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies.
  • Recruit, train, and develop high-performing teams, maintaining confidentiality and trust.
  • Promote company policy and procedures to ensure compliance.
  • Implement health and safety programs and act on recommendations from the Joint Health and Safety Committee.
  • Participate in community events and maintain Farm Boy's community presence.
  • Oversee retail operations, deliverables (inventory, ordering, item maintenance, quality, rotation, shrink, merchandising, invoicing, scheduling, payroll), and store finances.
  • Ensure stores are properly protected, with timely and appropriate opening and closing procedures, responding to emergencies or after-hours alarms.
Requirements
  • Bachelor's degree in business or related field, plus 5-7 years of progressively responsible managerial experience in retail, preferably in the perishable food industry, or equivalent combination of education and experience.
  • Public Health Food Handler certification, Smart Serve, Level A First Aid, and Basic CPR certification or commitment to complete within 6 months.
  • Good knowledge of the retail industry, food products, and superior standards of quality.
  • Skilled at working in fast-paced environments, maintaining priorities, and high performance.
  • Excellent organizational, interpersonal, and analytical skills.
  • Team building and participation skills.
  • Able to learn manual and automated systems/tools.
  • Experience working with computer software programs, e.g., Microsoft Office.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is an asset.
Compensation

The estimated salary for this position is $80,000-$100,000 per year, depending on experience.

Benefits

Farm Boy offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous pension plan.



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