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Senior Membership Services Representative
2 months ago
Join the Shaw Festival Theatre team as a Senior Membership Services Representative and play a key role in generating revenue through donor-centric conversations. As a member of our Development team, you will be responsible for communicating our Case for Support to renew donor memberships, return lapsed members, and acquire new donors.
Key Responsibilities:- Solicit charitable donations through outbound phone calls, electronic communication, and in-person interactions.
- Maintain exceptional customer service standards, demonstrating strong communication skills, patience, and professionalism.
- Develop a deep understanding of the arts and arts-based philanthropy, as well as a passion for theatre and support of artists and arts workers.
- Share knowledge about the Shaw Festival, playbill, and plays to build rapport and advance relationships between the Shaw and patrons and members.
- Achieve weekly metric targets in support of Membership's fundraising and personal goals.
- Utilize Tessitura to track contacts, coordinate follow-up actions, document feedback, and process donations.
- Maintain patron portfolios and member accounts.
- Act as the primary point of contact for Membership services on weekdays, some evenings, and weekends, including problem-solving for donors.
- Be a resource for Audience Services and Box Office regarding Membership issues and needs.
- Lead and assist in Membership events, including hosting Post-Show chats and other select Shaw events in support of revenue targets and patron interaction goals.
We are committed to creating a diverse and inclusive environment and welcome applications from candidates who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities, and those identifying as gender fluid. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), please advise Human Resources if you require an accommodation throughout the recruitment process.
We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples, specifically the Neutral Nation, the Mississauga, and the Haudenosaunee.
