Membership Services Assistant Manager

4 weeks ago


NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Job Summary

The Shaw Festival Theatre is seeking an experienced and skilled Assistant Manager to join our Membership Services team. As a key member of our team, you will be responsible for supporting the Membership Services Manager in generating revenue through effective communication of our Case for Support of The Shaw's Membership Program. You will also lead the Membership Services team as needed, utilizing your excellent communication and supervisory skills to drive results.

Key Responsibilities

Develop and implement strategies to increase membership revenue and retention

Collaborate with the Membership Services Manager to achieve team goals and objectives

Provide exceptional customer service to members and donors, responding to inquiries and resolving issues in a timely and professional manner

Analyze data and metrics to inform decision-making and drive business growth

Develop and maintain reports to track team performance and progress

Requirements

2+ years of experience in customer service and supervisory roles

Proficient in Excel and data analysis

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

The Shaw Festival Theatre offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for the arts, we encourage you to apply for this exciting opportunity.

About The Shaw Festival Theatre

The Shaw Festival Theatre is a world-renowned theatre company dedicated to producing high-quality productions of classic and contemporary plays. We are committed to diversity, equity, and inclusion, and strive to create a welcoming and inclusive environment for all employees, artists, and audiences. We are an equal opportunity employer and welcome applications from diverse candidates.

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