Guest Services Representative

3 weeks ago


NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

Job Title: Guest Services Representative

Job Summary: We are seeking a Guest Services Representative to join our team at Vintage Hotels. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Assist clients/guests with special needs
  • Provide customer service

Requirements:

  • No degree, certificate or diploma required
  • 1 year to less than 2 years of experience in the hospitality industry
  • Criminal record check required

What We Offer:

  • Dental plan
  • Disability benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Wellness program

Work Environment: Our hotel is a dynamic and fast-paced environment where no two days are the same. As a Guest Services Representative, you will be working in a team environment, providing exceptional customer service to our guests.



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