Guest Services Representative
3 weeks ago
Job Title: Guest Services Representative
Job Summary: We are seeking a Guest Services Representative to join our team at Vintage Hotels. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Assist clients/guests with special needs
- Provide customer service
Requirements:
- No degree, certificate or diploma required
- 1 year to less than 2 years of experience in the hospitality industry
- Criminal record check required
What We Offer:
- Dental plan
- Disability benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Work Environment: Our hotel is a dynamic and fast-paced environment where no two days are the same. As a Guest Services Representative, you will be working in a team environment, providing exceptional customer service to our guests.
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