Event Registration Operations Manager

2 weeks ago


Toronto, Ontario, Canada Informa Group Plc. Full time

Job Title: Event Registration Operations Manager

About Us:

Informa Group Plc. is a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our Purpose:

We connect our customers to information and people that help them know more, do more and be more.

Salary:

£45,000 - £55,000 per annum, depending on experience.

Company Overview:

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

Job Description:

The Event Registration Operations Manager will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration system.

Key Responsibilities:

  • Manage registration setup process including creation of set up document, updating confirmation and visa letters and other templates
  • Work closely with operations team to create onsite flow, signage and electrical and internet needs
  • Manage customer inquiries, including timely responses to email, phone and Click to Chat messages
  • Process individual and group registrations and follow up for payment
  • Create group registration form for each event
  • Update and process changes such as cancelations, substitutions and updates to registrations
  • Manage badge creative and Badge Rules documentation
  • Maintain the registration event schedule and ensure all events follow recommended timelines
  • Work with registration vendor to order equipment (printers, badge stock, lanyards, etc.) for each event
  • Manage budget updates for registration for each event
  • Feedback commonly reoccurring issues to the vendor
  • Attend weekly meetings as required

Onsite and Travel:

  • Manage registration onsite for all large-scale events, perfecting the user journey by ensuring platforms run smoothly
  • Manage temp staffing requests and lead onsite training of staff

Data and Analytics:

  • Provide weekly pacing reports for each event
  • Improve data flows in and out of our onsite technology
  • Improve the insight we get from our onsite technology

Requirements:

  • Ability to learn and utilize multiple systems
  • Advanced organizational skills with the ability to handle multiple assignments
  • Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
  • Excellent written and spoken English
  • Well-versed in the use of Excel
  • Fast learner with an ability to pass on knowledge to colleagues in a friendly and accessible way
  • Positive, can-do attitude. You relish a challenge and are confident finding solutions to problems.
  • Patient during challenging situations
  • Adaptable to change and a fast-paced environment
  • Ambitious, influential and pay close attention to detail

Benefits:

  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broad impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
  • Comprehensive time off package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
  • Work from almost anywhere for up to 4 weeks per calendar year
  • Competitive benefits, including Share Match program
  • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  • Recognition for great work, with global awards and kudos programs
  • As an international company, the chance to collaborate with teams around the world


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