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Event Registration Operations Manager
2 weeks ago
Job Title: Event Registration Operations Manager
About Us:
Informa Group Plc. is a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our Purpose:
We connect our customers to information and people that help them know more, do more and be more.
Salary:
£45,000 - £55,000 per annum, depending on experience.
Company Overview:
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.
Job Description:
The Event Registration Operations Manager will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration system.
Key Responsibilities:
- Manage registration setup process including creation of set up document, updating confirmation and visa letters and other templates
- Work closely with operations team to create onsite flow, signage and electrical and internet needs
- Manage customer inquiries, including timely responses to email, phone and Click to Chat messages
- Process individual and group registrations and follow up for payment
- Create group registration form for each event
- Update and process changes such as cancelations, substitutions and updates to registrations
- Manage badge creative and Badge Rules documentation
- Maintain the registration event schedule and ensure all events follow recommended timelines
- Work with registration vendor to order equipment (printers, badge stock, lanyards, etc.) for each event
- Manage budget updates for registration for each event
- Feedback commonly reoccurring issues to the vendor
- Attend weekly meetings as required
Onsite and Travel:
- Manage registration onsite for all large-scale events, perfecting the user journey by ensuring platforms run smoothly
- Manage temp staffing requests and lead onsite training of staff
Data and Analytics:
- Provide weekly pacing reports for each event
- Improve data flows in and out of our onsite technology
- Improve the insight we get from our onsite technology
Requirements:
- Ability to learn and utilize multiple systems
- Advanced organizational skills with the ability to handle multiple assignments
- Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
- Excellent written and spoken English
- Well-versed in the use of Excel
- Fast learner with an ability to pass on knowledge to colleagues in a friendly and accessible way
- Positive, can-do attitude. You relish a challenge and are confident finding solutions to problems.
- Patient during challenging situations
- Adaptable to change and a fast-paced environment
- Ambitious, influential and pay close attention to detail
Benefits:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broad impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning
- Comprehensive time off package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days
- Work from almost anywhere for up to 4 weeks per calendar year
- Competitive benefits, including Share Match program
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
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