Event Registration Process Coordinator

2 weeks ago

Toronto, Ontario, Canada Informa Group Plc. Full time
Event Registration Process Coordinator

We are seeking a highly skilled Event Registration Process Coordinator to join our team. This role is perfect for someone who enjoys working in a fast-paced environment and has excellent organizational skills.

About the Role

The Event Registration Process Coordinator will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration system. This will involve being the key point of contact to set up and maintain registration for a portfolio of events, including managing customer inquiries and training new users.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong attention to detail. They will also be able to learn and utilize multiple systems, have advanced organizational skills, and be able to handle multiple assignments.

Key Responsibilities
  1. Support internal stakeholders with optimizing the use of the third-party registration system.
  2. Be the key point of contact to set up and maintain registration for a portfolio of events.
  3. Manage customer inquiries and train new users.
  4. Work closely with stakeholders to understand the scope and requirements of the events.
  5. Manage registration setup process, including creation of setup document, updating confirmation and visa letters, and other templates.
  6. Work closely with operations team to create onsite flow, signage, and electrical and internet needs.
  7. Work closely with marketing teams to ensure website reflects accurate information.
  8. Manage customer inquiries, including timely responses to email, phone, and chat messages.
  9. Process individual and group registrations and follow up for payment.
  10. Create group registration form for each event.
  11. Update and process changes such as cancellations, substitutions, and updates to registrations.
  12. Maintain the registration event schedule and ensure all events follow recommended timelines.
  13. Work with registration vendor to order equipment (printers, badge stock, lanyards, etc.) for each event.
  14. Manage budget updates for registration for each event.
  15. Feedback commonly reoccurring issues to the vendor.
Requirements
  • Excellent communication skills.
  • Ability to work well under pressure.
  • Strong attention to detail.
  • Ability to learn and utilize multiple systems.
  • Advanced organizational skills.
  • Ability to handle multiple assignments.
Benefits

We offer a competitive salary range of £45,000 - £60,000 per annum, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including:

  • 10 vacation days per year.
  • 8 paid emergency days per year.
  • 1 paid birthday day per year.
  • Up to 4 paid volunteering days per year.
  • Competitive benefits package.
  • Opportunity to develop your career with bespoke training and learning.
  • Recognition for great work.
About Us

We are Informa Group Plc., a global business with a network of trusted brands in specialist markets across more than 30 countries. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programs for individuals and businesses.

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