Director of Event Management
3 weeks ago
The Institute of Corporate Directors (ICD) is a leading not-for-profit organization representing Canadian directors and boards across various sectors.
With over 17,300 members across 11 Chapters, ICD creates forums for dialogue, hosts networking opportunities, and provides access to world-class resources. Our members who complete our Director Education Program (DEP) and examination process earn the highly recognized ICD.D designation.
Job DescriptionWe are seeking an event service-focused events coordinator to join our team. This role is suited to a collaborative individual with strong administrative experience, adept at managing multiple priorities, and possessing excellent problem-solving, communication, and organizational skills.
Key Responsibilities:- Customer Service: Provide exceptional customer service, both internally and externally, to exceed member expectations.
- Event Registration: Manage registrations for webinars and in-person Chapter and National events, including processing payments, refunds, and general event inquiries.
- Email Inbox Management: Manage email inbox and respond to member event inquiries in a timely manner.
To be successful in this role, you will require:
- Minimum one year of related experience in customer relations, marketing communications, administration, or event management.
- Strong organizational ability, high attention to detail, and accuracy in all aspects of work.
- Professional written and verbal communication skills.
- Experience with database entry and administration.
- Able to work in a dynamic environment, adapt to change, and establish/maintain collaborative working relationships.
- Familiarity with French language is an asset.
The estimated annual salary range for this position is $65,000 - $80,000 based on location and industry standards.
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