Hotel Operations Supervisor

4 days ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
About the Role

We are seeking a highly organized and experienced Hotel Managing Supervisor to join our team at BEST WESTERN PLUS. As a key member of our hotel management team, you will be responsible for coordinating activities with other work units or departments, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Staff Management: Hire, train, and supervise staff in job duties, safety procedures, and company policies to maintain a high-performing team.
  • Training and Development: Conduct training sessions to enhance staff skills and knowledge, promoting a culture of continuous improvement.
  • Customer Service: Provide exceptional customer service, ensuring guest satisfaction and loyalty.
  • Coordination and Planning: Coordinate the flow of information within the team, plan for VIP arrangements, and ensure efficient operations.
  • Work Environment: Maintain a safe and healthy work environment, adhering to company policies and procedures.
  • Language and Communication: Communicate effectively in English, the primary language used in the workplace.
  • Work Schedule: Work a regular schedule of 35 to 40 hours per week, with flexibility to adapt to changing business needs.


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