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Hotel Operations Supervisor

2 months ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
Job Summary

We are seeking a highly skilled Hotel Operations Supervisor to join our team at BEST WESTERN PLUS. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our business objectives.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of 16-20 staff members to ensure efficient hotel operations.
    • Provide guidance, training, and development opportunities to enhance staff performance and productivity.
  • Guest Services
    • Assist guests with special needs and ensure their comfort and satisfaction.
  • Operations and Maintenance
    • Coordinate and review work to ensure smooth hotel operations.
    • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
    • Requisition materials and supplies as needed.
  • Human Resources
    • Hire and train staff in job duties, safety procedures, and company policies.
  • Work Environment
    • Work in a fast-paced environment with a large workload and tight deadlines.
    • Work under pressure to meet business objectives and guest expectations.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience
    • 1 year to less than 2 years of experience in hotel operations or a related field.
  • Language
    • Fluency in English.
  • Work Schedule
    • 40 hours per week.
What We Offer

As a Hotel Operations Supervisor at BEST WESTERN PLUS, you will have the opportunity to work in a dynamic and fast-paced environment, leading a team of staff to achieve our business objectives. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.