Hotel Operations Supervisor
6 days ago
We are seeking a highly skilled Hotel Operations Supervisor to join our team at BEST WESTERN PLUS. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our goals.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the work of 16-20 staff members to ensure seamless hotel operations.
- Provide guidance, training, and development opportunities to enhance staff performance and productivity.
- Guest Services
- Assist guests with special needs and ensure their comfort and satisfaction.
- Operations and Maintenance
- Oversee the maintenance of hotel facilities, equipment, and systems to ensure business continuity and customer service delivery.
- Requisition materials and supplies to maintain optimal inventory levels.
- Human Resources
- Hire, train, and develop staff to meet the needs of the hotel.
- Performance Management
- Monitor and analyze key performance indicators to identify areas for improvement.
- Education
- College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
- Experience
- 1 year to less than 2 years of experience in a supervisory or management role in the hospitality industry.
- Skills and Abilities
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment with tight deadlines.
- Attention to detail and ability to multitask.
- Flexibility and adaptability in a dynamic work environment.
- Work Environment
- Hotel, motel, resort.
- Physical Demands
- Ability to work in a fast-paced environment with frequent interruptions.
- Ability to lift up to 25 pounds and stand for long periods.
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