Hospitality Operations Supervisor

4 weeks ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
Position Overview

The Hospitality Operations Supervisor at BEST WESTERN PLUS plays a crucial role in ensuring the smooth functioning of hotel operations while providing exceptional service to our guests.

Educational Requirements
  • Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 3 months to less than 1 year.
Work Environment
  • Engagement in a dynamic hotel, motel, or resort setting.
Key Responsibilities
  • Oversee and perform duties alongside the team members you supervise.
  • Assist guests with specific needs to enhance their experience.
  • Coordinate, assign, and evaluate the work of team members.
  • Recruit and train new staff on job responsibilities, safety protocols, and company guidelines.
  • Ensure the operation of computer systems, equipment, and machinery, arranging repairs as necessary to maintain service quality.
  • Order materials and supplies to support daily operations.
Supervisory Scope
  • Responsible for managing a team of 16-20 individuals.
Work Conditions
  • Ability to maintain attention to detail in a fast-paced environment.
  • Capable of handling a large workload with tight deadlines.
  • Willingness to work overtime and under pressure as needed.
Personal Attributes
  • Demonstrates accuracy and a strong client focus.
  • Dependable with efficient interpersonal skills.
  • Exhibits flexibility, initiative, and interpersonal awareness.
  • Possesses sound judgment and organizational skills.
  • A true team player.
Experience Requirements
  • 1 to 2 years of relevant experience in a supervisory role.
  • Permanent position with a commitment to excellence.
  • Work language: English.
  • Standard working hours: 40 hours per week.


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