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Supervisor of Hotel Services

2 months ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Managing Supervisor to join our team at BEST WESTERN PLUS. As a key member of our hotel management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our business goals.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and manage a team of 16-20 staff members, providing guidance, coaching, and training to ensure they have the skills and knowledge to perform their duties effectively.
    • Lead by example, demonstrating a strong work ethic, and promoting a positive and inclusive work environment.
  • Guest Services
    • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
    • Co-ordinate and review work to ensure seamless delivery of guest services.
  • Operations and Maintenance
    • Maintain the operation of computer systems, equipment, and machinery, ensuring business continuity and customer service delivery.
    • Requisition materials and supplies, managing inventory and ensuring efficient use of resources.
  • Human Resources
    • Hire and train staff in job duties, safety procedures, and company policies.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Work Environment
    • Work in a fast-paced environment, managing multiple tasks and priorities to meet deadlines.
    • Collaborate with colleagues to achieve business objectives and improve hotel operations.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience
    • 1 year to less than 2 years of experience in a supervisory or management role in the hospitality industry.
  • Skills and Qualities
    • Strong leadership and communication skills.
    • Ability to work in a fast-paced environment and manage multiple tasks and priorities.
    • Excellent problem-solving and decision-making skills.
    • Strong attention to detail and organizational skills.
    • Ability to work under pressure and meet deadlines.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment