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Hotel Operations Supervisor

2 months ago


Fergus, Ontario, Canada BEST WESTERN PLUS Full time
Job Summary

We are seeking a highly skilled Hotel Operations Supervisor to join our team at BEST WESTERN PLUS. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and leading a team of staff to achieve our goals.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the work of 16-20 staff members to ensure seamless hotel operations.
    • Provide guidance, training, and development opportunities to enhance staff performance and productivity.
  • Guest Services
    • Assist guests with special needs and ensure their comfort and satisfaction.
  • Operations and Maintenance
    • Oversee the maintenance of hotel facilities, equipment, and systems to ensure business continuity and customer service delivery.
    • Requisition materials and supplies to maintain optimal inventory levels.
  • Human Resources
    • Hire, train, and develop staff to meet the needs of the hotel.
  • Performance Management
    • Monitor and analyze key performance indicators to identify areas for improvement.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience
    • 1 year to less than 2 years of experience in a supervisory or management role in the hospitality industry.
  • Skills and Abilities
    • Strong leadership and communication skills.
    • Ability to work in a fast-paced environment with tight deadlines.
    • Attention to detail and ability to multitask.
    • Flexibility and adaptability in a dynamic work environment.
Working Conditions
  • Work Environment
    • Hotel, motel, resort.
  • Physical Demands
    • Ability to work in a fast-paced environment with frequent interruptions.
    • Ability to lift up to 25 pounds and stand for long periods.