Key Partner Manager

1 month ago

Mississauga, Ontario, Canada Safe-Guard Full time
Job Overview

In this role, you will be responsible for driving business growth and operational efficiency for Key Partners in the company's OEM channel. You will collaborate across the organization to develop and execute programs that foster mutual success for Key Partners and Safe-Guard.

Key Responsibilities:
  • Lead monthly and quarterly business reviews with senior management to achieve mutual business objectives.
  • Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption and increase product penetration.
  • Assist in creating medium- and long-term strategies to drive adoption and penetration of company products, services, and solutions.
  • Onboard, develop, and lead team members to achieve Key Partner and Company goals.
  • Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
  • Implement processes and initiatives across the organization that drive revenue and high-quality customer service experience for Key Partners.
  • Review and analyze operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
  • Maintain, organize, and analyze industry market intelligence, providing competitive analysis as required.
  • Develop short-, medium-, and long-term strategies to achieve annual goals and objectives by product.
  • Rank performance against objectives and provide forecasts to leadership as appropriate.
  • Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans supporting business objectives.
  • Coordinate with internal and Partner Technology teams to identify solutions that drive overall business growth.
  • Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
  • Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel.
  • Effectively influence across multiple functions and with external service providers to achieve objectives relevant to Key Partner accounts.
  • Demonstrate critical thinking skills to develop dynamic business strategies.
  • Drive overall Key Partner retention and profitability.
Requirements:
  • Bachelor's or Master's degree in Business, Technology, Operations Management, or related field.
  • 5+ years of demonstrated expertise in Key Account Partner Relationship Management.
  • 3+ years of previous leadership experience leading a team focused on Key Accounts/Key Partner relationship management.
  • Knowledge of standard systems and subject matter expertise in or more operational areas.
  • Proven experience in sales planning, business, and market development.
  • Business acumen: ability to forecast with accurate data analysis.
  • Demonstrated ability to leverage internal and external resources to achieve objectives.
  • Excellent written and verbal communication skills.
  • Strong analytical, problem-solving, relationship, and account management skillset.
  • Entrepreneurial spirit, self-starter, pro-active, proven track record of sales success.
  • Flexible schedule with the ability and willingness to travel up to 35%.
  • Must be authorized to work in Canada.
  • Must be able to successfully pass a background check.

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