Key Partner Relationship Manager

3 weeks ago

Mississauga, Ontario, Canada Safe-Guard Full time
Job Overview

In this role, you will be responsible for driving business growth and operational efficiency for Key Partners in Safe-Guard's OEM channel. You will collaborate across the organization to develop and execute programs that foster mutual success for Key Partners and Safe-Guard.

Key Responsibilities:
  • Lead monthly and quarterly business reviews with senior management to achieve mutual business objectives.
  • Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption and increase product penetration.
  • Assist in creating medium- and long-term strategies to drive adoption and penetration of Safe-Guard products, services, and solutions.
  • Onboard, develop, and lead team members to achieve Key Partner and Company goals.
  • Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
  • Implement processes and initiatives across the organization that drive revenue and high-quality customer service experience for Key Partners.
  • Review and analyze operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
  • Maintain, organize, and analyze industry market intelligence, providing competitive analysis as required.
  • Develop short-, medium-, and long-term strategies to achieve annual goals and objectives by product.
  • Rank performance against objectives and provide forecasts to leadership as appropriate.
  • Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans supporting business objectives.
  • Coordinate with internal and Partner Technology teams to identify solutions that drive overall business growth.
  • Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
  • Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel.
  • Effectively influence across multiple functions and with external service providers to achieve objectives relevant to Key Partner accounts.
  • Demonstrate critical thinking skills to develop dynamic business strategies.
  • Drive overall Key Partner retention and profitability.

Requirements:
  • Bachelor's or Master's degree in Business, Technology, Operations Management, or related field.
  • 5+ years of demonstrated expertise in Key Account Partner Relationship Management.
  • 3+ years of previous leadership experience leading a team focused on Key Accounts/Key Partner relationship management.
  • Knowledge of standard systems and subject matter expertise in or more operational areas.
  • Proven experience in sales planning, business, and market development.
  • Business acumen: ability to forecast with accurate data analysis.
  • Demonstrated ability to leverage internal and external resources to achieve objectives.
  • Excellent written and verbal communication skills.
  • Strong analytical, problem-solving, relationship, and account management skillset.
  • Entrepreneurial spirit, self-starter, pro-active, proven track record of sales success.
  • Flexible schedule with the ability and willingness to travel up to 35%.
  • Must be authorized to work in Canada.
  • Must be able to successfully pass a background check.

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