Customer Success Manager

3 weeks ago


Halifax, Nova Scotia, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a Customer Success Manager to lead a high-performing team of financial advisors in a dynamic and rewarding marketplace. As a key member of our team, you will be responsible for coaching and motivating your team to achieve exceptional results.

About the Role

The successful candidate will have a minimum of 2 years' experience in a people management/coaching role within the financial industry. They will also possess strong understanding of operational effectiveness, proven success in business growth, and excellent community and client relationship-building skills.

Key Responsibilities
  • Ensure high employee engagement through talent management, development, and career planning
  • Delve results through strong sales management routines and coaching ability
  • Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
  • Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
  • Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
  • Leverage partners to establish both internal and external working relationships to support business objectives
What You'll Need to Succeed

To succeed in this role, you will need:

  • A minimum of 2 years' experience in a people management/coaching role within the financial industry
  • Strong understanding of operational effectiveness
  • Proven success in business growth
  • Excellent community and client relationship-building skills
What We Offer

We offer a comprehensive total rewards program, including performance-based bonuses, flexible benefits, and competitive compensation. Our leaders support your development through coaching and managing opportunities. You will also have access to a world-class training program in financial services and a collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Estimated Salary: $65,000 - $90,000 per year

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