Senior Customer Success Representative
3 weeks ago
Job Description
">Dash Hudson is a leading social media management platform that empowers brands to create content that entertains, engages and drives consistent business results. We are seeking an experienced Senior Customer Success Representative to join our team in Halifax, NS.
">About the Role
">- ">
- As a Senior Customer Success Representative, you will be responsible for building strong relationships with our existing small and medium business customers.">
- You will work closely with the wider Customer Success team to ensure our customers have the most optimal experience with Dash Hudson, which will allow you to maintain and increase revenue.">
- You will be the primary contact for a portfolio of customers, working towards targets to renew and expand the scope of current contracts.">
Responsibilities
">- ">
- Negotiate contracts, pitch partnership value, review terms and conditions, administer contract approvals with legal counsel and propose pricing based on package guidelines.">
- Empower users within your customer portfolio to incorporate Dash Hudson into their day-to-day activities.">
- Track progress and monitor usage to identify red flags or opportunities.">
- Proactively seek out opportunities to create value for customers (delivering relevant content, driving adoption of new platform capabilities, etc).">
- Establish strong relationships among decision-makers and maintain accurate account maps and records in CRM tools.">
- Provide strategic analysis and communicate platform value to customers to identify expansion opportunities.">
- Navigate complex buying cycles with technical and business decision-makers while engaging with internal stakeholders as needed.">
Requirements
">- ">
- 3-4 years of relevant work experience.">
- A proven track record of consistently meeting and exceeding set targets.">
- Exceptional communication skills in order to build and maintain the trust of our existing customers.">
- Ability and desire to collaborate well across internal teams.">
- Exceptional organizational skills.">
- Experience with virtual and in-person meetings is required.">
- A degree in business, finance, or accounting is considered an asset.">
What We Offer
">We offer a competitive salary of $70,000 - $80,000 per year, depending on experience, as well as a range of benefits including health insurance, dental insurance, paid time off, flexible work hours, retirement plans, life insurance, disability insurance, employee assistance program, bonuses & incentives, wellness programs, and more.
">About Us
">At Dash Hudson, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.
">Join Our Team
">If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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