Insurance Customer Service Representative

1 week ago


Halifax, Nova Scotia, Canada western financial Full time
Role Overview

We are seeking a skilled and passionate Insurance Customer Service Representative to join our team at Western Financial. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service, meeting sales targets, and providing a high level of support to our customers.

About the Role

This is a full-time opportunity working from home in Canada. The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong passion for customer service. You will be required to have a Level 1 General Insurance License and obtain a Level 2 License within 90 days.

Key Responsibilities
  • Manage incoming call queues and maintain low wait times.
  • Answer customer inquiries, striving for one touch resolution for the customers.
  • Optimize sales opportunities in each call, while prioritizing customers' needs.
  • Quickly access information from online databases to complete customers transactions.
  • Make outbound calls for customer policy renewals and account reviews.

The Ideal Candidate
  • Level 1 General Insurance License required, must obtain Level 2 License within 90 days.
  • Passionate about customer service.
  • 2-3 years in a sales or customer service role.
  • Excellent phone etiquette.
  • Professional experience building rapport with customers.

What We Offer

We offer a competitive salary range of $48,000 - $60,000 per year, based on location and experience. This is a fantastic opportunity to grow your career in a dynamic and supportive environment. If you're excited about this role and meet the requirements, please apply today

Note: Please review the Internal Application Policy on WestConnect.

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