Operations Manager

4 days ago


Halifax, Nova Scotia, Canada Sully & Porter Cafe Full time
Job Title: Operations Manager

A critical role that requires the effective management of staff and daily operations to maximize efficiency at Sully & Porter Cafe. The successful candidate will oversee tasks such as performance monitoring, planning, recruitment, scheduling, supervision, training, and inventory management.

Responsibilities:
  • Monitor staff performance to ensure high standards are met through regular evaluations and feedback.
  • Plan and organize daily operations to optimize efficiency, including creating schedules and managing workflows.
  • Recruit qualified staff to fill vacant positions, ensuring a skilled and dedicated team.
  • Set realistic work schedules for staff members, considering their individual needs and the cafe's operational requirements.
  • Supervise staff to ensure they meet their responsibilities, providing guidance and support when needed.
  • Train staff on new procedures and protocols, ensuring they have the skills to perform their duties effectively.
  • Determine the type of services to be offered and implement operational procedures to deliver exceptional customer experiences.
  • Organize and maintain inventory levels, ensuring adequate stock and minimizing waste.
  • Negotiate arrangements with suppliers for food and other supplies, securing competitive prices and reliable deliveries.
  • Negotiate with clients for catering or use of facilities, building strong relationships and generating revenue streams.
  • Address customers' complaints or concerns in a professional manner, providing solutions and ensuring customer satisfaction.
  • Provide exceptional customer service to build strong relationships and drive repeat business.
Requirements:
  • Bachelor's degree or equivalent experience required, preferably in hospitality or a related field.
  • At least 3 years of experience in a related field, preferably in a supervisory or management role.
  • Ability to work in an urban area, navigating complex environments and logistics.
  • Must be available to work on site, flexible to meet changing demands and schedules.
Benefits:
  • Competitive salary: $65,000 - $80,000 per year, reflecting the importance of this role in driving the cafe's success.
  • Dental plan, ensuring employees' oral health and well-being.
  • Health care plan, providing comprehensive coverage and peace of mind.

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