Bilingual Inbound Fraud Analyst Position
4 weeks ago
Job Summary:
We are seeking a highly skilled Bilingual Inbound Fraud Analyst to join our team. As a key member of our fraud prevention team, you will be responsible for answering inbound calls for fraud-related inquiries, reviewing unusual activity with customers, and completing lost reports and itemizing fraud transactions.
Key Responsibilities:
- Answer inbound calls for fraud-related inquiries and provide excellent customer service.
- Review unusual activity with customers and complete lost reports and itemize fraud transactions.
- Authorize transactions declined due to fraud mitigation rules and decline transactions that are highly suspicious.
- Complete online fraud reports and ensure the correct action is taken when inputting the option for resolution.
- Handle transferred calls from Contact Centers when cardholders are reporting disputed transactions on lost/stolen cards.
Requirements:
- Bilingualism is required as this is a customer-facing role.
- Previous Retail Banking and/or Advice/Call Centre experience is an asset.
- Working knowledge of the application systems that support debit/credit card and alternate delivery channel products.
- Strong critical thinker with good verbal and written communication skills.
What We Offer:
- A dynamic and inclusive team environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
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