Bilingual Customer Service Representative
3 weeks ago
About the Role:
The Bilingual Customer Service Representative is the first point of contact for our Consumers, Suppliers, Retailers, and Employees. This role is responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, online chat, and at times, outbound follow-up services.
Key Responsibilities:
- Manage internal and external requests of varying complexity.
- Provide accurate information to clients in a timely and professional manner.
- Resolve or forward requests in accordance with established procedures.
- Perform a variety of moderately complex administrative tasks.
Requirements:
- High School Diploma or Equivalent.
- Excellent written and verbal communication skills (Full fluency in French and English is required).
- Previous customer service experience (Phone and email).
- Previous contact center experience is an asset.
- Strong digital literacy – ability to work with websites, databases, and fluent in Microsoft Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Resilient, Ownership mindset, Negotiation Skills.
- Ability to grasp new concepts quickly and efficiently.
- Professional and enthusiastic.
- Ability to work in a team environment as well as independently.
About Labatt:
As one of Canada's Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet life's moments, dream big to move our industry forward, and make a meaningful impact in our communities.
Equal Opportunity Employer:
At Labatt Breweries of Canada, we are an equal opportunities employer and we are committed to maintaining a welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.
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