Bilingual Fraud Claims Specialist
4 weeks ago
Are you looking for a challenging role that combines your analytical skills with your language abilities?
In this position as a Bilingual Fraud Claims Analyst, you will be responsible for:
- Collecting and analyzing data to determine the best course of action for solving fraud claims, while enhancing customer experience and minimizing losses.
- Adjudicating liability for fraud/disputes on Tangerine Credit Card.
- Preparing or directing the preparation of chargeback authorizations, Pre-arbitration documents and arbitration proceedings under the MasterCard regulations.
- Ensuring the delivery of customer service fosters overall customer satisfaction consistent with Tangerine's standards.
- Handling indemnity requests through the proper channels to ensure quick resolution with minimal impact to the customer.
- Managing the Tangerine Fraud Claims inbox to monitor all incoming customer inquiries, merchant doc requests and claim follow ups.
What skills do you need to succeed in this role?
You will need:
- Fluency in both English and French (reading, writing, and spoken).
- Experience working with Mastercard products.
- Experience using Microsoft office and TSYS.
- Availability to work from Monday to Friday, from 8 AM to 4 PM EST (including occasional statutory holidays/weekends).
- Previous Fraud/Dispute experience.
- Post-secondary education in business or other related disciplines (considered an asset).
- Customer Service experience (preferable in financial services industry).
- Strong analytical skills, attention-to-detail, and ability to make effective decisions.
- Proven interpersonal, communication and problem resolution skills.
What's in it for you?
You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success.
You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits.
You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
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