Bilingual Client Service Representative
4 weeks ago
About the Role:
Tangerine is seeking a highly skilled and bilingual Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional support to clients through various channels, including inbound, outbound, and eService. You will engage with clients to understand their needs and provide personalized solutions to meet their financial goals.
Key Responsibilities:
- Deliver friendly and professional service to clients in a fast-paced environment
- Engage with clients to understand their needs and provide personalized solutions
- Educate clients on a wide range of financial products and services
- Drive first contact resolution and identify opportunities for improvement
Requirements:
- Strong English and French language skills, both written and verbal
- High curiosity and passion for providing exceptional client experiences
- Strong problem-solving and conflict resolution skills
- Ability to learn and adapt quickly to contact centre technology
- Strong time management and organizational skills
What We Offer:
- A dynamic and inclusive team environment
- Opportunities for career growth and development
- A comprehensive benefits package, including pension and benefits programs
- A flexible and supportive work environment
At Tangerine, we value diversity and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. If you require accommodation during the recruitment and selection process, please let us know.
Location: Canada, New Brunswick, Moncton
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