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Senior Bilingual Administrative Professional
2 months ago
We are seeking a highly skilled and bilingual administrative professional to join our team. In this role, you will be responsible for managing various administrative tasks, acting as the expert on document requirements. This position requires excellent time management, multitasking skills, and attention to detail as you handle and process incoming mortgage documents.
Key Responsibilities:- Document Processing: Efficiently handle mortgage loan documents, prioritizing tasks based on client procedures and service level agreements.
- Issue Resolution: Identify discrepancies in data and documents, escalating to management and clients to prevent delays.
- Mailbox Management: Oversee multiple email inboxes and workflows, and handle inbound and outbound calls.
- Mail and Scanning: Process, scan, and distribute mail as required.
- Client Support: Provide quick and accurate responses based on client needs and company standards.
- Process Improvement: Identify trends and areas for improvement to enhance the customer experience and streamline operations.
- Customer Service Experience: At least 6 months of experience in a customer service-related role.
- Technical Skills: Proficiency in Excel, Outlook, Word, and the ability to quickly learn internal systems.
- Communication Skills: Strong verbal and written communication, with the ability to work well with others.
- Attention to Detail: Capable of producing high-quality work in a fast-paced environment.
- Confidentiality: Ability to exercise good judgment in protecting sensitive information.
- Estimated Salary: $45,000 - $55,000 per year, depending on experience.
- Comprehensive Benefits Package, including virtual healthcare and employee assistance program.
- Retirement Savings Plan with company match.
- Paid Time Off, including holidays and generous vacation policy.
- Hybrid Work Arrangements Available.
- Paid Volunteer Opportunities and Charitable Donation Matching.
- Referral Incentives, Performance-Based Incentives, and Stock Purchase Plan Participation.
- Mentoring Programs, Innovative Tools, and Growth Opportunities.
