Bilingual Fraud Detection Specialist

2 weeks ago

Moncton, New Brunswick, Canada Tangerine Full time

Is this role right for you?

In this position, you will:

  • Investigate suspicious credit card activity, contact customers proactively, and block accounts from further fraudulent activity.
  • Report and escalate any fraud trends or activities to the management team.
  • Work to minimize fraud losses through detection, investigation, and mitigation, contributing to the organization's profitability by reducing losses.
  • Analyze alerts generated by fraud detection tools, assess the probability of fraud, and make decisions to block accounts or contact cardholders.
  • Share information on trends to identify and address large-scale fraud issues quickly.
  • Communicate with branches and other departments to resolve inquiries and complaints related to fraud.
  • Support the Bank's annual Fraud Plan and business objectives by achieving required service level standards.

Do you have the skills to succeed in this role?

We're looking for someone with:

  • Fluency in both English and French (reading, writing, and spoken).
  • Availability to work one of two possible shifts, including occasional statutory holidays/weekends.
  • Prior experience in fraud detection.
  • Experience working with Mastercard products.
  • Proficiency in Microsoft Office and TSYS systems.
  • Customer service experience, preferably in the financial services industry.
  • Previous retail banking and/or advice/call center experience is an asset.
  • Post-secondary education in business or a related field is considered an asset.
  • Strong analytical skills, attention to detail, and ability to make effective decisions.
  • Proven interpersonal, communication, and problem resolution skills.

What's in it for you?

You'll be part of a diverse and inclusive team, have access to training and development opportunities, and enjoy a range of benefits and perks.

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