Bilingual Financial Claims Investigator
3 weeks ago
Role Overview
As a Bilingual Financial Claims Investigator at Tangerine, you will play a vital role in resolving fraud claims and disputes in a timely and efficient manner.
Key Responsibilities
- Probing for additional details to determine the best course of action for solving fraud claims, while enhancing customer experience and minimizing losses
- Adjudicating liability for fraud/disputes on Tangerine Credit Card
- Preparing or directing the preparation of chargeback authorizations, Pre-arbitration documents and arbitration proceedings under the MasterCard regulations
- Ensuring the delivery of customer service fosters overall customer satisfaction consistent with Tangerine's standards by providing customers with timely resolution to transactions consistent with the Bank's core values
- Handling indemnity requests through the proper channels to ensure quick resolution with minimal impact to the customer
- Managing the Tangerine Fraud Claims inbox to monitor all incoming customer inquiries, merchant doc requests and claim follow ups
Requirements
- Fluency in both English and French is required (reading, writing, and spoken)
- Experience working with Mastercard products is required
- Experience using the following systems is required: Microsoft office and TSYS
- Must be available to work from Monday to Friday, from 8 AM to 4 PM EST (including occasional statutory holidays/weekends), shifts are subject to change
- Previous Fraud/Dispute experience is required
- Post-secondary education in business or other related disciplines would be considered an asset
- Customer Service experience required, preferable in financial services industry
- Strong analytical skills, attention-to-detail, and ability to make effective decisions
- Proven interpersonal, communication and problem resolution skills
What's in it for you?
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*
- You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors
*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)
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