Business Development Manager

4 weeks ago

Mississauga, Ontario, Canada Intelcom - Dragonfly Full time
Company Overview

At Intelcom - Dragonfly, we are a leading last-mile carrier in the e-commerce sector. Our teams across Canada and our network of independent contractors drive our daily operations.

We strive to stay ahead in a constantly evolving business sector by offering innovative services and delivery methods. Additionally, Intelcom is undergoing a technological transformation, integrating customer experience and logistics technologies at its core.

We value diversity and are committed to building a culture where individual differences are celebrated. We continuously seek talented and diverse individuals to join our teams, with over 60 delivery centers across Canada.

Estimated Salary

$80,000 - $120,000 per year, depending on location and experience.

Job Description

Ride the Next Mile with Us

We're seeking an experienced Logistics Account Executive to join our team. In this role, you will:

  • Develop new business opportunities with existing clients and identify areas for improvement.
  • Build and maintain strong relationships with retailers and 3PL/4PL partners, ensuring renewal revenue growth.
  • Serve as the primary point of contact for client matters, from onboarding to ongoing support.
  • Respond to client inquiries and explore new business opportunities among existing customers.
  • Liaise with internal teams to enhance the overall customer experience.
  • Communicate effectively, understanding user feedback and incorporating it into recommendations and requirements while managing expectations.
  • Actively work with clients to resolve escalations, follow-ups, and project management.
  • Document and track project progress, deliverables, and provide updates to clients and team members.
  • Clearly communicate monthly and quarterly initiative progress to internal and external stakeholders.
  • Collaborate with internal teams to drive excellence and results for clients.
  • Achieve sales targets to meet business goals.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Three years' experience in logistics, third-party brokerage, or light asset-based companies, delivering client-focused solutions.
  • Flexibility to travel and meet with customers.
  • Ability to build and maintain long-lasting relationships.
  • Excellent communication, presentation, and influence skills.
  • Strong negotiating, problem-solving, and closing abilities.
  • Proven ability to manage multiple account management projects simultaneously while maintaining attention to detail.
  • Strong verbal and written communication skills.
  • Capacity to handle stressful situations calmly and measuredly.
Benefits

We offer a competitive salary range of $80,000 - $120,000 per year, depending on location and experience. This role also provides opportunities for career growth and professional development in a dynamic and inclusive work environment.

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