Customer Service Specialist

1 month ago


Toronto, Ontario, Canada Consulting Advantage Ltd Full time

We are looking for a dedicated and personable Customer Service Specialist to enhance our operations at Consulting Advantage Ltd. In this position, you will serve as the primary contact for our clients, assisting them with their inquiries, addressing concerns, and delivering exceptional service. If you are enthusiastic about supporting others and excel in a dynamic setting, we encourage you to consider this opportunity.

Key Responsibilities:

  • Respond to incoming calls and address customer inquiries with professionalism and courtesy.
  • Assess customer requirements and offer suitable solutions and information.
  • Effectively manage and resolve customer complaints.
  • Keep precise records of customer interactions and transactions in our system.
  • Work collaboratively with colleagues to improve customer satisfaction and service excellence.
  • Stay informed about product details and company policies to provide accurate assistance.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • Prior experience in a customer service or call center environment is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong analytical skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Familiarity with computer systems and software applications.


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