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Customer Service Specialist

2 months ago

Toronto, Ontario, Canada Canadian Tire Corporation Full time

About Canadian Tire Corporation

Canadian Tire Credit Cards is dedicated to providing innovative and advantageous financial solutions for our valued customers. Our success stems from a strong vision, loyal clientele, and diverse teams that reflect the communities we serve.

Our Commitment to Diversity, Inclusion, and Belonging

We are deeply committed to fostering an inclusive culture where diversity, equity, and inclusion are at the core of everything we do. We believe in treating every individual with dignity and respect, regardless of their religion, nationality, gender, race, age, perceived ability, language, sexual orientation, or identity. Together, we strive to enhance the quality of life in Canada.

Job Summary

We are currently seeking passionate individuals dedicated to delivering exceptional customer experiences as a Bilingual Customer Service Specialist (French/English).

  • Customer Relationship Specialists:
    • Provide prompt and courteous responses to inquiries from Canadian Tire Bank card members, ensuring exceptional service and promoting products and services to cultivate customer loyalty and achieve business objectives.
  • Credit Services Specialists:
    • Make outbound calls to customers to offer guidance and support in resolving account delinquencies.
  • Fraud Monitoring Specialists:
    • Review credit card transactions that exhibit potential fraud, taking necessary actions to prevent losses and ensuring customer information is handled with the utmost confidentiality.