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Customer Service Specialist

2 months ago

Toronto, Ontario, Canada Banque Scotia Full time

Scotia iTRADE is seeking a dedicated and customer-focused Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued clients, providing exceptional support and guidance through various channels.

As a Customer Service Specialist, you will play a vital role in ensuring client satisfaction by:

  • Addressing inquiries promptly and effectively via email and chat, resolving issues efficiently and escalating complex matters when necessary.
  • Demonstrating a deep understanding of our products and services to provide accurate and insightful information to clients.
  • Collaborating seamlessly with team members and other departments to ensure a smooth and positive client experience.
  • Identifying opportunities to enhance client relationships by proactively offering solutions and promoting relevant products or services.

The ideal candidate possesses:

  • A strong educational background in business or finance, with relevant specialization courses such as CVC.
  • Previous experience in sales and brokerage is highly advantageous.
  • Exceptional attention to detail and a commitment to risk management.
  • Excellent communication and interpersonal skills, enabling clear and concise interactions with clients.
  • A proven ability to learn new concepts quickly and adapt to evolving environments.
  • Fluency in English is essential; proficiency in French is considered an asset.