Senior Change Management Consultant
3 weeks ago
Why you'll appreciate working at Softchoice:
As a leading provider of software-centric IT solutions and services, we empower organizations to embrace agility and innovation, fostering a workplace where individuals feel engaged, connected, and creative. Our mission includes facilitating transitions to cloud-based environments, constructing the future workplace, and enabling informed technology decisions that drive success for both clients and their teams.
We take pride in our commitment to our employees, supporting their professional growth and advancement. Our culture of inclusion and belonging is widely recognized, and we continually strive to do what is best for our people and the communities we serve.
Your role's significance:
The Senior Change Management Consultant is a client-facing position, primarily focused on assisting clients in the adoption and optimization of Microsoft 365 solutions.
We are in search of a dedicated Senior Change Management Consultant to deliver our Adoption & Change Management Services by devising and executing change management strategies through direct collaboration with our clients. This role involves engaging with senior executives, leaders, and end users to evaluate organizational readiness for change, define desired business outcomes, develop communication strategies, and create user personas and use cases.
You possess a strong passion for aligning client objectives with broader strategic goals, and you thrive on facilitating positive transformations within the workplace.
Key responsibilities:
Evaluate the client's current status, readiness, and maturity for Microsoft 365 adoption, identifying potential gaps and risks. Design and implement adoption and change management strategies that align with the client's business goals, vision, and culture. Utilize change management best practices and methodologies, including stakeholder engagement, communication planning, persona development, and ongoing assessment. Conduct workshops, webinars, and events to educate and engage the client's end users, champions, and business stakeholders. Gather business objectives and detailed user requirements to identify organizational challenges and areas for improvement. Establish and monitor success metrics to track progress toward achieving those goals. Collaborate with Adoption & Change Management Trainers to facilitate knowledge transfer and provide insights on training initiatives. Tailor customer-facing materials, which may include presentations, quick reference guides, and user instructions. Work alongside the technical project delivery team to synchronize adoption strategies with technical implementations. Contribute to cross-functional efforts to maintain customer-facing documentation and change management resources. Assist in the onboarding and training of new team members. Mentor and guide other Adoption & Change Management Consultants on methodologies and best practices to enhance the standard of consulting services. Identify future needs in adoption and change management and play a key role in content creation and maintenance of our resource library.Qualifications:
Familiarity with contemporary user adoption and organizational change methodologies. Over 5 years of experience in a similar capacity. A bachelor's degree in human resources, organizational leadership, change management, communications, learning and development, or a related field is preferred. Prosci Change Management Certification or equivalent is advantageous. Strong facilitation skills with stakeholders across all organizational levels, including end users, vendors, management, and executives. Proven written and verbal communication skills at all organizational levels. Excellent planning and analytical abilities. Keen attention to detail. Proficient in prioritizing tasks and managing multiple projects in a dynamic environment. Ability to collaborate as part of a geographically diverse team. Proficient knowledge of Microsoft Office 365 technologies, essential for delivering instructor-led training. Willingness to travel up to 15% of the time. Commitment to diversity and inclusion:
We are an equal opportunity employer dedicated to fostering diversity, inclusion, and belonging. All candidates are considered without regard to any protected category.
Need accommodations?
We are committed to providing interview and employment accommodations during the recruitment process. If you require assistance, please reach out to us.
Our commitment to your experience:
We prioritize the safety of all applicants and team members. As part of this commitment, we have implemented digital interviewing. We understand that distractions may occur during interviews, and we will accommodate this.
Upon joining Softchoice, we will conduct necessary background checks and verify your credentials. Our onboarding process is designed to be remote, ensuring a smooth transition into your new role.
Job Requisition ID: 5747
EoE/M/F/Vet/Disability
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