Senior Change Management Consultant
3 weeks ago
Why you will appreciate working at Softchoice:
We are a technology-centric IT solutions provider dedicated to empowering organizations to be flexible and innovative, fostering an environment where employees are engaged, connected, and creative. Our mission includes transitioning clients to cloud solutions, constructing the future workplace, and enabling informed technology decisions that lead to success for both their customers and workforce.
We take pride in our commitment to our employees, supporting their growth through career development and advancement opportunities. Our culture of inclusion and belonging is recognized and respected, as we continually strive to do what is right for our people and communities.
The influence you will have:
The Senior Change Management Consultant is a client-facing position, primarily responsible for guiding customers in the adoption and optimization of Microsoft 365 solutions.
We are looking for a dedicated Senior Change Management Consultant to provide Softchoice's Adoption & Change Management Services by devising and executing change management strategies through direct interaction with our clients. This role involves collaborating with senior leaders, executives, and end users to evaluate organizational readiness for change, define desired business outcomes, develop and implement communication strategies, and create user personas and use cases.
You are enthusiastic about aligning client business objectives with broader strategic goals and are passionate about facilitating positive transformations in the workplace.
Key Responsibilities:
Evaluate the client's current status, readiness, and maturity for Microsoft 365 adoption, identifying potential gaps and risks. Design and implement adoption and change management strategies that resonate with the client's business goals, vision, and culture. Utilize change management best practices and methodologies, including stakeholder engagement, communication planning, persona development, and ongoing evaluation. Conduct workshops, webinars, and events to educate and engage the client's end users, champions, and business stakeholders. Gather business objectives and detailed user requirements to pinpoint organizational challenges and areas for improvement. Establish and track success metrics, monitoring progress towards achieving these goals. Collaborate with Adoption & Change Management Trainers to facilitate knowledge transfer and provide input on training initiatives. Tailor customer-facing materials, which may include presentations, quick reference guides, and user instructions. Work alongside the technical project delivery team to synchronize adoption strategies with technical implementations. Contribute to cross-functional efforts to create and maintain customer-facing documentation and change management resources. Assist in the onboarding and training of new team members. Mentor and guide Adoption & Change Management Consultants on methodologies and best practices to enhance the standard of adoption consulting. Identify future needs in adoption and change management, significantly contributing to content creation and the upkeep of our resource library.Qualifications:
Familiarity with contemporary user adoption or organizational change methodologies and principles. Over 5 years of experience in a related role. A Bachelor's degree in human resources, organizational leadership, change management, communications, learning and development, or a related technical field is preferred. Prosci Change Management Certification or an equivalent credential is preferred. Strong facilitation skills with stakeholders at all organizational levels, including end users, vendors, management, and executives. Proven written and verbal communication skills across all levels of an organization. Excellent planning and analytical capabilities. High attention to detail. Proficient in prioritizing tasks and managing multiple projects in a dynamic environment. Ability to collaborate effectively within a geographically diverse team. A solid understanding of Microsoft Office 365 technologies, necessary for delivering instructor-led training on related technologies. Willingness to travel up to 15% of the time. Commitment to Diversity and Inclusion:
We are an equal opportunity employer dedicated to diversity, inclusion, and belonging. All applicants are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Accommodation:
We are proud to provide interview and employment accommodations during the recruitment process. If you require any adjustments to apply or interview for a position, please reach out to us. We are committed to working with you to meet your needs.
Our commitment to your experience:
We prioritize the safety of all applicants and team members. To this end, we have implemented digital interviewing for everyone. We understand that you may have distractions during the interview process and will accommodate accordingly.
Upon joining Softchoice, we will conduct a criminal record check, verify your education, and check your references.
Our onboarding process is remote, ensuring a quick and seamless connection with your new team.
Job Requisition ID: 5747
EoE/M/F/Vet/Disability
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