Care Experience Coordinator

2 weeks ago


Vaughan, Ontario, Canada Bloom Care Solutions Full time
About the Role

Bloom Care Solutions is seeking a highly skilled and dedicated Care Experience Coordinator to join our team. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional care services to our clients.

Key Responsibilities
  • Client Care Coordination: Coordinate community care and file management, ensuring seamless delivery of services to clients.
  • Care Team Management: Communicate effectively with field staff, patients, families, and care teams to ensure a positive and quality customer experience.
  • Scheduling and Operations: Utilize advanced scheduling technology to coordinate care for families and loved ones, ensuring timely and efficient delivery of services.
  • Client Service Needs: Assess and address client service needs in consultation with Home Support Supervisors, scheduling licensed and unlicensed employees for care and service assignments.
  • Reporting and Collaboration: Monitor and report on client service needs, collaborating with other case managers, funders, and government programs as required.
  • Client Scheduling and Data Entry: Set client schedules, complete data entry, and maintain accurate and current scheduling information.
  • Field Staff Support: Assist with supervision, recruitment, and orientation of field employees, as well as monitoring and documenting calls from field staff.
  • Training and Development: Participate in training and mentoring of new staff, as well as creating and updating procedures on tasks relating to the duties of this position.
Requirements
  • 1 year experience working as a Care Coordinator for Government contracts (preferred)
  • Excellent customer service skills and ability to ensure a positive and quality customer experience
  • Ability to multi-task in a fast-paced environment
  • Super positive attitude with other people, staff, customers, patients, families, and care teams
  • Ready to work hard to excel and win, while implementing/executing leading innovative ideas


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