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Client Care Coordination Specialist

3 months ago

Vaughan, Ontario, Canada Bloom Care Solutions Full time

About Bloom Care Solutions

We are a leading Home Health Care Technology Company in Canada, dedicated to enhancing the quality of life for our clients through exceptional care and innovative solutions.

Position Overview

As a Care Experience Coordinator, you will play a vital role in ensuring that our clients receive the highest standard of care. Your responsibilities will include:

Key Qualifications
The following qualifications are essential for this role:

  • Minimum of 1 year experience in a Care Coordination role, preferably with government contracts.
  • Strong customer service skills with a focus on delivering a positive experience.
  • Ability to manage multiple tasks effectively in a dynamic environment.
  • Positive interpersonal skills to engage with clients, families, and care teams.
  • Commitment to excellence and innovation in care delivery.

Primary Responsibilities

  • Oversee community care coordination and maintain accurate file management.
  • Facilitate care arrangements for families and clients by collaborating with our skilled Community Care Professionals.
  • Maintain open communication with field staff and clients to ensure satisfaction and quality of service.
  • Utilize advanced scheduling technology to optimize care delivery.
  • Engage in daily meetings with the Home Care Manager to prioritize tasks and monitor progress.
  • Conduct weekly reviews with the Division Manager to align on priorities and ensure timely service delivery.
  • Assess client needs in collaboration with the Home Support Supervisor and schedule appropriate staff accordingly.
  • Ensure consistency in caregiver assignments and service coordination.
  • Monitor and manage new referrals and ongoing care assignments as per government reporting requirements.
  • Collaborate with case managers and funding programs as necessary.
  • Maintain accurate scheduling information and perform data entry tasks.
  • Handle scheduling communications and create tasks for field staff efficiently.
  • Assist in the recruitment, orientation, and training of field employees as needed.
  • Document and follow up on client and staff interactions to ensure compatibility and satisfaction.
  • Maintain confidentiality of all client and corporate information.
  • Monitor technology platforms to ensure timely attendance and proper application usage by Care Professionals.
  • Respond promptly to customer inquiries and prepare necessary documentation.

Training and Development

  • Develop and update procedures related to the responsibilities of this position.
  • Adhere to the company's Mission and Code of Conduct in all aspects of work.
  • Perform additional duties as required.
  • Recognize personal strengths and areas for improvement, seeking assistance as needed.