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Client Care Coordinator
3 months ago
Become a vital part of Bloom Care Solutions, a leader in Home Health Care Technology in Canada.
We are dedicated to enhancing the lives of our clients through innovative solutions and exceptional service. Our environment fosters growth and recognizes the hard work and commitment of our team members.
Key Qualifications
The following qualifications are essential for this role:
- Minimum of 1 year experience in a Care Coordination role, preferably with government contracts.
- Strong Customer Service skills with a focus on delivering a high-quality experience.
- Ability to manage multiple tasks in a dynamic environment.
- Exemplary interpersonal skills with a positive demeanor towards clients, families, and colleagues.
- Willingness to work diligently to achieve excellence and implement innovative solutions.
Primary Responsibilities
- Oversee Community Care coordination and manage client files.
- Facilitate care for families and loved ones by connecting them with our qualified Community Care Professionals.
- Maintain constant communication with Field Staff and clients to ensure satisfaction and quality service.
- Utilize advanced scheduling technology to enhance service delivery in the Home Health Care sector.
- Engage in daily meetings with the Home Care Manager to prioritize tasks and report on progress.
- Conduct weekly discussions with the Division Manager to align on priorities and progress updates.
- Assess client service needs in collaboration with the Home Support Supervisor, ensuring proper staff assignments based on client requirements.
- Monitor and assist with government reporting for new referrals and ongoing care assignments.
- Collaborate with other Case Managers and government programs as necessary.
- Manage client schedules within the system, ensuring accurate data entry and scheduling information.
- Facilitate communication and task creation for field staff scheduling.
- Support the recruitment, orientation, and supervision of Field employees as needed.
- Document all communications with field staff promptly and accurately.
- Assist in training and mentoring new team members as required.
- Follow up with clients within 24 hours of the initial service to ensure compatibility with caregivers.
- Address and document any client or staff concerns in a timely manner, maintaining confidentiality.
- Oversee the technology platform to ensure Care Professionals are punctual and effectively using their applications.
- Provide timely and courteous responses to all customer inquiries and prepare necessary documentation.
Training and Development
- Develop and update procedures related to the responsibilities of this position as requested.
- Adhere to the company's Mission, Code of Conduct, and policies in both letter and spirit.
- Perform additional duties as required.
- Recognize personal strengths and weaknesses and seek assistance for development.
