Care Coordination Specialist

4 weeks ago

Vaughan, Ontario, Canada Bloom Care Solutions Full time

Become a vital part of Bloom Care Solutions, a leader in Home Health Care Technology in Canada.

We are dedicated to enhancing the lives of our clients through innovative solutions and exceptional service. This role offers the chance to thrive in a supportive environment that values your contributions and fosters professional growth.

Key Qualifications
The following are essential qualifications for this role:

  • Minimum of 1 year experience in a Care Coordination role, preferably with Government contracts.
  • Exceptional customer service skills, ensuring a high-quality experience for clients.
  • Able to manage multiple tasks efficiently in a dynamic environment.
  • Exhibit a positive demeanor when interacting with clients, families, and team members.
  • Willingness to work diligently to achieve success while implementing innovative solutions.

Primary Responsibilities

  • Oversee Community Care coordination and manage client files.
  • Facilitate care for families and loved ones by collaborating with our skilled Community Care Professionals.
  • Maintain ongoing communication with field staff and clients to ensure a seamless experience.
  • Leverage advanced scheduling technology to optimize care delivery.
  • Engage in daily meetings with the Home Care Manager to prioritize tasks and provide updates.
  • Participate in weekly discussions with the Division Manager to track progress and adjust plans as necessary.
  • Assess client service needs in collaboration with the Home Support Supervisor; schedule appropriate staff for care assignments.
  • Ensure consistency in caregiver assignments and coordination of services.
  • Monitor and assist with government reporting for new referrals and ongoing care assignments.
  • Collaborate with other case managers and government programs as needed.
  • Input client schedules into the system and maintain accurate scheduling records.
  • Make phone calls and create tasks for field staff scheduling.
  • Support the recruitment and orientation of field employees as needed.
  • Document all communications with field staff promptly and accurately.
  • Assist in training and mentoring new staff members.
  • Follow up with clients within 24 hours of the first shift to ensure compatibility with PSW staff.
  • Address and document any client or PSW concerns promptly, notifying supervisors as necessary.
  • Maintain confidentiality of client and corporate information, sharing only with authorized personnel.
  • Monitor technology platforms to ensure Care Professionals are punctual and effectively using their applications.
  • Provide timely and courteous responses to all customer inquiries and prepare necessary documentation.

Training and Development

  • Develop and update procedures related to the responsibilities of this position as required.
  • Adhere to the company's Mission, Code of Conduct, and policies in all aspects of work.
  • Perform additional duties as assigned.
  • Recognize personal strengths and areas for improvement, seeking assistance for development.

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