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Care Experience Coordinator
2 months ago
Bloom Care Solutions is seeking a highly skilled and dedicated Care Experience Coordinator to join our team. As a key member of our care coordination team, you will play a vital role in ensuring the delivery of exceptional care services to our clients.
Key Responsibilities- Coordination of Community Care: Coordinate community care services, including file management and scheduling of care professionals.
- Care Coordination: Coordinate care for families and loved ones, ensuring a quality customer experience.
- Communication: Communicate effectively with field staff, patients, families, and care teams to ensure seamless care delivery.
- Scheduling and Technology: Utilize advanced scheduling technology to manage care schedules and ensure timely delivery of services.
- Collaboration and Reporting: Collaborate with Home Support Supervisors, Division Managers, and other stakeholders to ensure consistency of care services and accurate reporting.
- Client Service Needs: Assess client service needs and schedule licensed and unlicensed employees for care and service assignments.
- Monitoring and Documentation: Monitor and document all calls from field staff, client and PSW concerns, and maintain confidentiality of client, PSW, and corporate information.
- Training and Development: Participate in training and mentoring of new staff, and create and update procedures on tasks relating to the duties of this position.
- 1 year experience working as a Care Coordinator for Government contracts (preferred)
- Excellent customer service skills and ability to ensure a positive and quality customer experience
- Ability to multi-task in a fast-paced environment
- Super positive attitude with other people, staff, customers, patients, families, and care teams
- Ready to work hard to excel and win, while implementing/executing leading innovative ideas
