Contact Centre Representative

2 weeks ago

Montréal, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You’ll Be Doing

You’ll join the Contact Centre Investment Team. As a Mutual Funds Representative you will focus on providing an excellent client experience, by recognizing opportunities to promote CIBC investment products and services that help clients achieve their financial goals. You will be responding to client inquiries related to mutual fund and fixed term investments and provide detailed and in-depth information on products and services.
- At CIBC we enable the work environment most optimal for you to thrive in your role._
- You can effectively perform all work activities _
- remotely, and_
- will only be required to be on-site on an occasional basis._
- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How You’ll Succeed- Client Engagement - Build rapport and establish positive working relationships with clients by using discovery questions and industry standard Know Your Client (KYC) questions to determine client needs and provide information on the right investment products or services.- Product Knowledge - Provide detailed, factual and/or technical information on Savings, Income, Growth, Index and Managed Portfolio Solutions for various Mutual Fund account types. Open new Mutual Funds accounts and complete Mutual Fund transactions on existing accounts, including purchases, redemptions and transfers (buying and selling) from one fund to another by following all MFDA rules and regulations and completing a KYC before each interaction.- Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find the right solutions. Recognize and act on opportunities to engage clients in discussions of additional CIBC products and services.

Who You Are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.- You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.- You’re fluent in French and English to serve our clients in the community

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permitWhat you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Mont-1155 Rene Levesque O

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Communication, Customer Experience (CX), Investment Funds, Investment Products, Investments

  • Contact Centre Representative

    2 days ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Principal Consultant, Contact Centre

    24 hours ago

    Montréal, Canada Bell Canada Full time

    Req Id: 406543 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Gestionnaire de Centre de Contact

    6 days ago

    Montréal, Canada Tesla Full time

    Tesla participates in the E-Verify Program What to Expect - Le gestionnaire de centre de contact est responsable de la génération de revenus, des résultats et de l'expérience client à travers ses centres d'appels en Amérique du Nord. Le gestionnaire de centre de contact recrutera, formera et développera des équipes efficaces, façonnera et...

  • Chef, Centre Contact Client

    5 days ago

    Montréal, Canada Commission de la construction du Québec Full time

    **Chef, Centre contact client**: **Numéro d'affichage **:1713 **Titre de la classification : Chef, Centre contact client** **Bureau régional **:Montréal - Comptoir régional **Direction **:Service à la clientèle **Section **:Comptoirs régionaux **Statut **:Permanent **Salaire minimum **:$76 167,00 **Salaire maximum **:$108 810,00 Travailler à la...

  • Contact Center Representative

    6 days ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Conseiller, Centre Contact Clients

    24 hours ago

    Montréal, Canada Banque Laurentienne Full time

    **Conseiller, Centre contact clients**: - Montreal- Centre d'appelTemps plein- 2-26392**Banque Laurentienne. Voir au-delà des chiffres** **Construire une institution financière meilleure et différente** Avantages Financiers Environnement de travail Transport Nourriture & Boissons Cool à avoir Avantages Financiers Rémunération...

  • Retail Business Banking Bilingual Contact Centre

    3 days ago

    Montréal, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Conseiller, Centre Contact Clients

    7 days ago

    Montréal, Canada Banque Laurentienne Full time

    Montreal- Centre d'appelTemps plein- 26392- 30 mars 2023**Banque Laurentienne. Voir au-delà des chiffres** **Construire une institution financière meilleure et différente** Avantages Financiers Environnement de travail Transport Nourriture & Boissons Cool à avoir Avantages Financiers Rémunération incitative Régime de retraite Assurances...

  • Représentant, Centre de Contact

    2 days ago

    Montréal, Canada CIBC Full time

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin...

  • Conseiller, Centre Contact Clients

    5 days ago

    Montréal, Canada Banque Laurentienne Full time

    **Conseiller, Centre contact clients - Télétravail (T-Plein)**: - Montreal, Canada- Centre d'appelTemps plein- 2-26392**Banque Laurentienne. Voir au-delà des chiffres** **Construire une institution financière meilleure et différente** Avantages Financiers Environnement de travail Transport Nourriture & Boissons Cool à avoir Avantages...

  • Client Advisor, Tiffany Contact Centre, Montréal

    2 days ago

    Montréal, Canada Tiffany & Co. Full time

    **Overview**: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment...

  • Client Advisor, Tiffany Contact Centre French

    23 hours ago

    Montréal, Canada Tiffany & Co. Full time

    Based at Tiffany Ritz-Carlton store, the **Client Advisor, Contact Center **holds the critical position of embodying the Tiffany brand in each and every client interaction. The Contact Centre Client Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client’s personal needs and...

  • Agent Centre de Contact

    2 days ago

    Montréal, Canada Data Ad Full time

    expérience de centre d’appels ou de vente au détail - à l’aise de travailler sur le téléphone - apprenant rapide - ponctuel - bilingue Français/Anglais (un atout). **Ce que nous offrons**: - salaire de 15,25 $ à 17,00 $ par l’heure en fonction de l’expérience et du rendement - 9h00 à 17h00, lundi au vendredi - temps partiel ou temps...

  • Centre de Contact, Services Bancaires Canadiens

    7 days ago

    Montréal, Canada TD Bank Full time

    415227BR **Catégorie d'emploi - Primaire** - Centre d'appels **Lieu de travail** - 7250 Mile-End **Type d’employé** - Régulier **Ville** - Montréal **Type d’horaire** - Temps plein **Province/état** - Québec **Horaire** - 37.5 **Modèle en milieu de travail** - Hybride **Détails de la paie** **Apercu du service** - Offrir du soutien et...

  • Développeur(se) Centre de Contact

    4 weeks ago

    Montréal, Canada LGS, une Société IBM an IBM Company Full time

    LGS, c'est avoir une carrière dans un environnement où vous êtes apprécié à votre juste valeur. C'est aussi une culture d'entreprise axée sur la diversité et l'inclusion, où nous accueillions tant les talents locaux qu'internationaux.Vous serez impliqué dans des projets de grande envergure qui font progresser les entreprises et améliorent la vie...

  • Hybrid - Service Center Representative

    7 days ago

    Montréal, Canada Akelius Full time

    représentant de centre de service Etes-vous à la recherche d'opportunités de carrière au sein d'une entreprise internationale, en pleine croissance ? Alors vous pourriez être notre prochain représentant de centre de service à temps partiel. Rejoignez-nous et faites parti de notre voyage. **description du poste** Akelius recherche un...

  • Consultant, Contact Center Solutions

    23 hours ago

    Montréal, Canada BELL BUSINESS MARKETS Full time

    Req Id: 409086 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Client Services Representative

    2 weeks ago

    Montréal, Canada Pure Strategic Marketing Full time

    **Client Service and Support Representative** We are seeking responsible and motivated team players to join our client services department. We have 2 roles that we are currently hiring for, Processing Agent and Customer Service Agent. For both roles we provide extensive training for the first 3 weeks on the job to get you settled. **How you’ll Make an...

  • Agent(E) Centre de Contact

    2 days ago

    Montréal, Canada CAA Québec Full time

    Tu souhaites assister nos membres par téléphone en cas de panne ou situation d’urgence sur la route? CAA-Québec recherche un(e) Agent(e) pour notre centre d’appels de Montréal. Tu évolueras dans un environnement de travail stimulant, centré vers l’humain et le travail d’équipe. Poste régulier à temps plein (35 heures par semaine) rotation...

  • Agent-e, Centres de Contact

    7 days ago

    Montréal, Canada Transat Tours Canada Full time

    Description de l'entreprise **Faites partie du voyage!** Embarquez à bord d’une entreprise engagée et humaine, qui a besoin de vous ! Pourquoi devriez-vous joindre l’équipe? Nous offrons la fierté de travailler pour une entreprise d’ici au rayonnement international avec des professionnels passionnés du voyage! Vous évoluerez dans un...