Retail Business Banking Bilingual Contact Centre

3 weeks ago

Montréal, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings, and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors, and entrepreneurs around the world

About the role

As a Contact Centre Service and Sales Representative, you play a crucial part in our customer’s banking experience.

You are part of a team that rotates shifts to accommodate business needs. Shifts vary between 8 am and 8 pm EST. These can be done flexibly through a hybrid working model (home and office) allowing you to balance work and life. You will be supported through quality, regulatory, and compliance training to help you meet the team’s performance targets.

**Responsibilities**:

- Identify and understand basic customer needs to complete transactions and resolve issues quickly and efficiently via telephone
- Build and maintain positive relationships with customers by providing efficient and professional customer service
- Be a second level escalation point for handling more complex issues
- Be a referral point for signing authority and approvals
- Deliver fair outcomes through orderly and transparent operation of financial markets
- Provide guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
- Promote a team environment that supports diversity and reflects the HSBC brand
- Provide operational and administrative support to the Personal Financial Services business.
- Safeguard the bank by identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
- Be a Brand Ambassador for HSBC Bank Canada, delivering exceptional customer experiences

Requirements
- 6 months of relevant experience
- Effective skills in Microsoft Office
- Effective communication and customer service skills
- Excellent interpersonal skills to support the building of strong and diverse relationships
- Proven effective time management and organizational skills that
- Fluency in French and English

The language requirements for this position include French and English. The latter language is required to support inbound customer calls with a Canada-wide remit and connect with support teams globally, as described in this job posting and in compliance with Bill 96

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

  • Advisory Principal Consultant, Contact Centre

    1 month ago

    Montréal, Canada BELL BUSINESS MARKETS Full time

    Req Id: 406543 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Bilingual Contact Centre Opportunities

    5 days ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Subject**: - Introduction to Contact Centre Hiring Opportunities - Possibility of doing small on-site interviews - Introducing TD Company - Discuss upcoming job opportunities **Where**: l'hirondelle Salon Emploi - 4450 rue St hubert...

  • Bilingual Contact Centre Opportunities

    3 days ago

    Montréal, Canada TD Bank Full time

    410458BR Call Center Montreal, QC June 1, 2023 Company Overview Department Overview **Subject**: - Introduction to Contact Centre Hiring Opportunities - Possibility of doing small on-site interviews - Introducing TD Company - Discuss upcoming job opportunities **Where **:l’hirondelle Salon Emploi - 4450 rue St hubert 5 etage, Montreal, Qc H2J 2W9 -...

  • Bilingual Specialist, Business Banking Services

    1 month ago

    Montréal, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Work schedule : must be available to work from Monday to Sunday from 8am to 8pm. **Why you’ll love growing your career here**: Join and engaged, collaborative team of knowledgeable Business Banking experts who play a key role in finding personalized solutions for new and existing clients to meet...

  • Contact Centre Representative

    1 month ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    7 days ago

    Montréal, QC, Canada The Toronto-Dominion Bank (Canada) Full time

    Contact Centre Representative - Canadian Banking, Credit Cards page is loaded Contact Centre Representative - Canadian Banking, Credit Cards Apply remote type Hybrid locations Montréal, Québec time type Full time posted on Posted 2 Days Ago job requisition id R_1340343 Work Location: Montréal, Quebec, Canada Hours: 37.5 Line of Business: Personal &...

  • Principal Consultant, Contact Centre

    3 weeks ago

    Montréal, Canada Bell Canada Full time

    Req Id: 406543 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Senior Manager

    1 month ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager & Team Lead, Business Banking - Bilingual page is loaded Senior Manager & Team Lead, Business Banking - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 2 Days Ago job requisition id 2405487 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are...

  • Bilingual Director, Investment Banking

    6 days ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 192421 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Bilingual Director, Investment Banking - Montreal, QC** **Global Banking and Markets** Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and...

  • Bilingual Human Resources Business Partner

    4 weeks ago

    Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...

  • Bilingual Contact Center Representative

    9 hours ago

    Montréal, Canada TD Bank Full time

    401775BR Call Center Montreal, QC March 3, 2023 Company Overview Department Overview Department Overview “Welcome to TD. How can I help?” Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers. Every day is an opportunity to learn...

  • Human Resources Business Partner

    4 weeks ago

    Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...

  • Relationship Manager, Business Banking

    2 weeks ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    Relationship Manager, Business Banking - Montreal page is loaded Relationship Manager, Business Banking - Montreal Apply locations Montréal, QC time type Full time posted on Posted 2 Days Ago job requisition id 2411276 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to...

  • Lending Specialist

    1 month ago

    Montréal, Canada BMO Financial Group Full time

    105-119-129 rue St-Jacques O Montreal Quebec,H2Y 1L6 Monday-Saturday 8am to 8pm Remote position Bilingual - French and English Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their...

  • Remote Bilingual Business Banking Manager

    1 month ago

    Montréal, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Understands customer needs and provides business banking sales and service to BMO customers or prospects. Advises customers on business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved...

  • Personal Banking Associate

    1 month ago

    Montréal, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Bilingual Sponsor Business Centre Representative

    4 days ago

    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Contact Centre Representative

    1 month ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Senior Team Leader, Private Banking

    2 weeks ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    Senior Team Leader, Private Banking - Bilingual page is loaded Senior Team Leader, Private Banking - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 3 Days Ago job requisition id 2407990 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing...

  • Contact Centre Representative

    4 days ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...