![College of New Caledonia (CNC)](https://media.trabajo.org/img/noimg.jpg)
Enrolment Services Representative
2 months ago
For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions.
Employment Status Full Time Employment Type Leave Replacement Job Summary The primary role of the Enrolment Services Representative (ESR) is to respond to student enquiries with a high level of accuracy and efficiency. ESRs also input large amounts of student data and are principally responsible for the timeliness, integrity and accuracy of this large asset for the institution. Specific Duties 1. Provides a wide range of professional services within the Office of the Registrar and ensures a high quality service experience to students.• Performs all enrolment related duties, including providing information and guidance to new and current students, in person, by phone or electronically.
• Reviews student course selection, registers and enters supporting documentation. Data enters student applications, and other related documents as necessary.
• Admits students into specific open-enrollment programs based on established policy and procedures.
• Withdraws, changes and/or cancels student enrolments in accordance with established policy and procedures and ensuring the appropriate fee adjustment is made to the student record.
• Assesses and collects tuition and other student fees through a variety of methods as well as processing payments, issuing receipts, and reconciling daily transactions and individual cashiering sessions.
• Adheres to college and legal requirements regarding the privacy and confidentiality of student information and records.
• Supports students as initial contact responsible for solving enrolment related problems and difficulties.
• Accepts and initiates student requests (transcripts, enrolment verification letters, testing, etc.) through the student record system and/or appropriate business process.
2. Provides help and support to the general public, applicants and students.
• Provides non-technical support to students using web based tools and applications.
• Refers students to specific areas of the institution as appropriate.
• Provides reception services including way-finding, referrals to other campus supports, referrals to local services and other queries.
• Contributes to the overall student experience by providing a high level of customer service.
3. Provides assistance within the Office of the Registrar.
• Processes electronic applications and follows up with applicants as needed.
• Organizes and delivers incoming/outgoing mail and ensures office supplies, forms, brochures are appropriately maintained.
• Assists office with special projects including data validation/correction, record maintenance, documentation, and system testing. May contribute or participate in various projects related to the department.
• Provides back-up to the Information Specialist position during breaks/leaves.
Other Related Duties
• Promotes a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Engages as part of a team in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
• Performs other related duties as assigned. Skills & Qualifications
• One year certificate in office or business administration.
• 2 years or more recent related work experience - preferably within high volume customer service environment. An equivalent combination of education and experience may be considered.
• Excellent written and verbal communications skills in the English language.
• Strong interpersonal skills with a high degree of sensitivity to student needs and ability to resolve conflict in a positive manner.
• Ability to provide effective and courteous customer service.
• Knowledge of post-secondary operations, program offerings, and admission/registration policies and procedures.
• Ability to remain calm and produce high quality work in a fast pace environment with frequent interruptions.
• Ability to maintain confidentiality and privacy requirements with regard to student information.
• Excellent data entry skills and ability to accurately enter information into software databases.
• Demonstrated attention to detail and ability to process cash, credit and debit transactions accurately.
• Ability to work independently and within a team environment.
• Ability to exercise tact, discretion, good judgement and diplomacy.
• Strong computer skills, including word processing (MS Word) and email (MS Outlook).
• Accurate keyboarding skills at a minimum 40 wpm and alpha/numeric (data entry) skills of 100 key strokes per minute. Band F Grade NA Salary $60,876 Location Prince George CNC Campus Prince George Province BC Country Canada Department Office of the Registrar Posting Detail Information Posting Number 24-078SP Employee Group Operational Desired Start Date 07/22/2024 Position end date (if temporary or seasonal) 10/11/2024 Additional Appointment Details Number of Hours per week 35 Posting Competition Status Accepting Applications Number of Positions to fill 1 Open Date 07/09/2024 Screening/Close Date 07/16/2024 Remain Open Until Filled Yes Special Instruction/Details to Applicant Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you legally able to work in Canada?
- Yes
- No
- * Do you hold a one year certificate in office or business administration?
- Yes
- No
- * Do you have two years recent related work experience - preferably within high volume customer service environment?
- Yes
- No
- Resume
- Cover Letter
- Credentials
- Other
-
Enrolment Services Representative
18 hours ago
Prince George, British Columbia, Canada University of Northern British Columbia Full timeEnrolment Services Representative Join our team at the University of Northern British Columbia as an Enrolment Services Representative in the Office of the Registrar. This is a regular, full-time position that offers a competitive salary and excellent benefits package. About the Role Provide exceptional customer service to students, staff, and faculty...
-
Enrolment Services Representative
2 months ago
Prince George, British Columbia, Canada University of Northern British Columbia Full timePosting #24-128CUEnrolment Services RepresentativeOffice of the RegistrarRegular, Full-timePurposeReporting to the Associate Registrar - Enrolment, the Enrolment Services Representative (ESR) is responsible for providing front-line customer service and administrative or resource support within, and to, the Office of the Registrar.ResponsibilitiesSpecific...
-
Enrolment Services Rep
4 days ago
Prince George, British Columbia, Canada University of Northern British Columbia Full timePosting #24-170CUEnrolment Services Rep (Grad)Office of the RegistrarTerm, Full-timeSeptember 16, 2024, to September 30, 2025PurposeReporting to the Associate Registrar, Graduate, the Graduate Services Enrolment Representative (GSER) provides administrative support and serves as the first point of contact service provider for matters related to the...
-
Enrolment Systems Project Manager
2 weeks ago
Prince George, British Columbia, Canada College of New Caledonia Full timePosition OverviewThe Enrolment Systems Project Manager is tasked with formulating strategies and spearheading the organizational architecture of systems, workflows, and communications that significantly impact the student journey at the College of New Caledonia. This role is pivotal in directing, developing, and executing enrolment initiatives and...
-
Enrollment Systems Project Manager
2 weeks ago
Prince George, British Columbia, Canada College of New Caledonia Full timePosition OverviewThe Enrollment Systems Project Manager plays a crucial role in formulating strategies and spearheading the organizational framework of systems, processes, and communications that significantly affect the student experience at the College of New Caledonia. This position is tasked with directing, developing, and implementing enrollment...
-
Information Services Representative
1 month ago
Prince George, British Columbia, Canada College of New Caledonia (CNC) Full timePosting Details Position Information Job Title Information Services Representative EXISTING CNC CUPE Employees: For all Administrative postings please disregard the following statement. For CUPE postings please refer to Article 9.01 (d) of the CUPE Collective Agreement to ensure you have met the eligibility requirements to apply to CUPE competitions....
-
Security Services Representative
2 weeks ago
Prince George, British Columbia, Canada Northern Health Full timeJoin Our Team as a Security Services Representative We are thrilled to present a remarkable opportunity for individuals with a strong work ethic to contribute to our Relational Security Services division. In alignment with the established mission, vision, values, and strategic objectives of Northern Health, and under the general guidance of the Supervisor of...
-
Guest Services Representative
7 days ago
Prince George, British Columbia, Canada Pomeroy Kananaskis Mountain Lodge Full timePomeroy Kananaskis Mountain Lodge is seeking a dedicated and personable Guest Services Representative to join our team. As the first point of contact for our guests, you will play a vital role in creating a warm and memorable experience. Your responsibilities will encompass ensuring smooth check-in and check-out processes, providing exceptional customer...
-
Client Service Representative
2 days ago
Prince George, British Columbia, Canada CIBC Full timeAbout CIBCCIBC is a leading financial institution dedicated to delivering exceptional service to our clients. We are committed to fostering an inclusive workplace where employees and customers feel valued.Job SummaryWe are seeking a highly motivated and customer-centric individual to join our team as a Client Service Representative. As a key member of our...
-
International Student Services Representative
18 hours ago
Prince George, British Columbia, Canada University of Northern British Columbia Full timeInternational Student Services Representative Join our team at the University of Northern British Columbia as an International Student Services Representative in the Office of the Registrar. This is a full-time, term position that will provide front-line student support and act as a supporting administrative resource to the Office of the Registrar,...
-
Student and Guest Services Representative
1 month ago
Prince George, British Columbia, Canada University of Northern British Columbia Full timePosting #24-111CUStudent and Guest Services RepresentativeHousing & Residence LifeRegular, Full-TimePurposeReporting to the Manager, Residence & Restorative Relations, the Student and Guest Services Representative provides exceptional front-line student and guest support within the Housing and Residence Life department. The Student and Guest Services...
-
Customer Service Representative I
2 weeks ago
Prince George, British Columbia, Canada Integris Credit Union Full timeJob Overview Position Summary Integris Credit Union is seeking a dedicated individual to take on the role of a permanent part-time Member Services Representative I (MSR I). The successful candidate will possess exceptional customer service abilities, enjoy engaging with individuals, and have a vibrant personality that fosters relationship-building and...
-
Customer Service Representative I
2 weeks ago
Prince George, British Columbia, Canada Integris Credit Union Full timeJob Overview Position Summary Integris Credit Union is seeking a dedicated individual to take on the role of a permanent part-time Member Services Representative I (MSR I). The ideal candidate will possess exceptional customer service abilities, enjoy engaging with individuals, and have a friendly demeanor that fosters relationship-building and...
-
Customer Service Representative I
2 weeks ago
Prince George, British Columbia, Canada Integris Credit Union Full timePosition Overview Role Summary Integris Credit Union is actively seeking a dedicated individual to take on the role of a permanent part-time Member Services Representative I (MSR I). The ideal candidate will possess exceptional customer service abilities, enjoy engaging with individuals, and have a vibrant personality that fosters relationship-building and...
-
Client Care Representative
2 months ago
Prince George, British Columbia, Canada BC SPCA Full timeClient Care Representative PG SNC Queensway, Prince George, BC V2L 1M1, Canada Req #2789 Friday, July 19, If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity: ...
-
Flexible Sales and Merchandising Representative
2 weeks ago
Prince George, British Columbia, Canada Encore Market Engagement Full timeJob OverviewAs a key representative of Encore Market Engagement, you will engage with consumers and promote renowned brands in grocery and retail environments.The Role:PART-TIME SALES & MERCHANDISING SPECIALIST - PRINCE GEORGE - APPROX HRS PER WEEKCOMPENSATION: $18-$19/HRPosition Highlights:Your mission is to become the brand ambassador. With your dynamic...
-
Systems and Project Management Lead
2 weeks ago
Prince George, British Columbia, Canada College of New Caledonia Full timePosition OverviewThe Systems and Project Management Lead plays a crucial role in shaping the operational framework of systems, processes, and communications that significantly enhance the student experience at the College of New Caledonia. This position is tasked with steering, developing, and executing enrollment initiatives and enhancements while...
-
Client Support Representative
2 weeks ago
Prince George, British Columbia, Canada Intello Technologies Inc. Full timeService Professional - Intello Technologies Inc.Location: Various LocationsJob Category: TechniciansStatus: Full TimeSchedule: RegularOverviewBecome a vital part of our teamAt Intello Technologies Inc., we are at the forefront of connecting homes and businesses with our advanced technology solutions. Our dedicated Customer Solutions Delivery team is...
-
Junior Electrical Technician
2 weeks ago
Prince George, British Columbia, Canada Exell Power Services, LTD Full timePosition OverviewExell Power Services, LTD is looking for a committed and enthusiastic individual to join our workforce as an Electrical Technician Apprentice. This position is perfect for those who are keen to enhance their skills and demonstrate a strong dedication to their work. The Electrical Technician Apprentice will collaborate closely with our...
-
Electrical Trainee
2 weeks ago
Prince George, British Columbia, Canada Exell Power Services, LTD Full timePosition OverviewExell Power Services, LTD is on the lookout for a driven and enthusiastic individual to become part of our workforce as an Electrical Technician Apprentice. This position is perfect for those who are keen to learn and demonstrate a solid work ethic. The Electrical Technician Apprentice will collaborate closely with our skilled team to...