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Enrolment Services Representative
4 months ago
Posting #24-128CU
Enrolment Services Representative
Office of the Registrar
Regular, Full-time
Purpose
Reporting to the Associate Registrar - Enrolment, the Enrolment Services Representative (ESR) is responsible for providing front-line customer service and administrative or resource support within, and to, the Office of the Registrar.
Responsibilities
Specific duties will include a broad range of administrative, clerical and service functions that support the current and evolving needs of students and the office, and contribute to the continual improvement of efficiencies.
Service and support in the following areas will include, but are not limited to:
•Providing professional and exceptional customer service in the Office of the Registrar (via front counter, telephone, email and other communication channels);
•Assisting with recruitment activities, applications, admissions, articulation, financial aid & awards, and graduation;
•Processing registrations, transcript requests, confirmation of enrolment, and mail;
•Maintaining websites, assisting with travel bookings and campus tours;
•Maintaining and organizing file room and office supplies, which may require occasional lifting;
•Assisting with special projects and event planning;
•Providing coverage for colleagues when required; and
•Other duties and special projects as required, including data cleanup, record maintenance and system testing.
Qualifications
•1 year certificate or diploma in business administration or a related field;
•Minimum of 2 years related work experience in a post-secondary environment within a Registrar's Office or a student services setting.
An equivalent combination of education and experience will be considered. Relevant experience should demonstrate:
•Solid background applying administrative procedures and practices;
•Proficiency in the Microsoft Office Suite;
•Working knowledge and experience utilizing reporting tools and relational databases (i.e. Banner);
•Working knowledge of the Freedom of Information and Protection of Privacy Act (FIPPA);
•Demonstrated ability to work with discretion and confidentiality;
•Customer service orientation;
•Strong interpersonal and communication skills;
•Ability to prioritize workload and work independently in a busy and challenging environment with multiple and changing deadlines; and
•Ability to effectively communicate and work collaboratively with staff, faculty members and students.
Salary
This position has been classified at a Grade 6. The annual salary range for this position is $58,868.80 to $61,279.40 and the normal starting salary will be $58,858.80.
UNBC offers employee tuition waivers (includes spouse and dependents), excellent benefit and pension packages, employee training and development opportunities, as well as relocation assistance. For more details please see:
Normal hours of work will be 8:30am – 4:30pm, Monday through Friday.
Our Commitment to Diversity and Employment Equity
The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC's motto 'En Cha Huná translates to "they also live" and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.
Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About the Community
Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada's best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC's excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.
Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC's largest campus in Prince George is located on the traditional unceded territory of the Lheidli T'enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.
UNBC consistently ranks in the top three in its category in the annual Maclean's university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.
With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to and Make your mark with this leading post-secondary institution.
To Apply
The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.
Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at Any personal information provided will be maintained in confidence.
Internal applicants from CUPE Local 3799 will be given priority consideration.
Please forward your resume and proof of education (e.g. copy of transcripts or copy of degree/diploma) and include the competition number #24-128CU in the subject line to:
Human Resources, University of Northern British Columbia,
3333 University Way, Prince George, BC, V2N 4Z9
Email submissions:
Inquiries:
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted.
Applications will be accepted until 4:30PM on July 18, 2024.
